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HomeMy WebLinkAboutUntitled (2) Ford Extended Service Plan RECEIVED P.O. Box 6045 Dearborn, MI 48121 • City of Oak Path Heights City Of Oak Park Heights 14168 57th St N Oak Park Heights, MN 55082-6409 G �`1 342 - 160 - 2017 NATIONAL VEHICLE SERVICE CONTRACT C LINCOLN APPLICATION, TERMS & CONDITIONS PROTECT (All vehicles up to and including Transit and F-550) REGISTRATION INFORMATION Signature Date Warranty Start Date Vehicle Identification Number 1 FM5K8AR6HGC8627 0 051717 051717 n CPO Current Mileage Current Hours* IPP Term Incomplete Internet Sale Fl II(Cab/Chassis) Yes � No � I I Surcharges: I I Limo/Livery Wrap I 112 Months/12,000 Miles I 136 months/36,000 miles(Ford and Competitive Make or 48 months/50,000 miles(Lincoln vehicles) I I Turbocharger/Supercharger I I Snowplow I I Commercial Use I I Specialty-Emergency(Fire,Ambulance) I—I Component Wrap (Non-CPO) Specialty-Emergency(Fire,Ambulance,Police pursuit units-except Ford Police Interceptor),Limo,Livery,Shuttle,Tow Truck) [I New Plan Coverage:Core-PowertrainCARE,BaseCARE,ExtraCARE,PremiumCARE (Standard Deductible is$100) LeaseCARE-New PremiumCARE with Wear Items-(Standard Deductible is$0) Rental Care-(RentalCARE-Standard Deductible is$0) Super Duty Coverages-(Diesel EngineCARE,Diesel EngineCARE Plus-Standard Deductible is$100) Used Plan Coverage:Core(PowertrainCARE,BaseCARE,ExtraCARE,PremiumCARE-Standard Deductible is$100) PLAN COVERAGE Ix! New Plan fl Used Plan Plan Name A Deductible Plan Term Plan Expiration-(Earliest of all 3) Purchase Sales Tax Total Purchase Price Months Mileage Hours* Date Mileage Hours* Price with SalesTax PowertrainCARE 0 60 100,000 05-17-2022 100,000 $ $ $ Options I X I First Day Rental Delete Enhanced Rental I I Key Services I X I Interior/Exterior Lighting Delete [ 1 PDL(Lincoln Only) Plan Name B Deductible Plan Term Plan Expiration-(Earliest of all 3) Purchase Sales Tax Total Purchase Price Months Mileage Hours* Date Mileage Hours* Price with SalesTax $ $ $ Options First Day Rental Delete I I Enhanced Rental I I Key Services Interior/Exterior Lighting Delete PDL(Lincoln Only) *Super Duty and Incomplete Vehicle Plan Coverages require current hours and expiration Total $ $ $ hours for all vehicles with an hour meter. DISCLOSURE INFORMATION: THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED IN ORDER TO PURCHASE, OR OBTAIN FINANCING FOR A MOTOR VEHICLE.YOU MAY PURCHASE THE SERVICE CONTRACT BY CASH OR UNSECURED CREDIT CARD. IF YOU ELECT TO PURCHASE THIS AGREEMENT, IT GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. I acknowledge receipt of a complete copy of this Application and Terms and Conditions(the"Agreement")at signing and agree to all the terms and conditions. I agree to maintain the covered vehicle in accordance with the manufacturer's stated periodic maintenance recommendations as a condition of receiving coverage under this Agreement,except as otherwise provided by law. Mississippi Residents Only: By signing below, I agree to the Washington Residents Only:By initialing this box,I acknowledge I have reviewed binding arbitration language in the Mississippi Section. with Dealer the section of this Service Contract titled,What This Agreement Covers and What is Not Covered, Your Responsibilities for Care of the Vehicle, Implied Warranty of Merchantitibility and Your and Our Rights to Cancel Agreement. Signature(not valid without Signature) SERVICE CONTRACT HOLDER I PURCHASER Signature Date Signature(Not Valid without Signature) 051717 Name Address City Of Oak Park Heights 14168 57th St N City State Zip Code E-mail Address Service Contract Lienholder Name Oak Park Heights MN 55082-6409 DEALERSHIP INFORMATION Dealership Signature Dealer Name Ford Extended Service Plan Address 1 Address 2 P.O.Box 6045 City State Dearborn MI Zip Code Telephone No 48121 Employee Stars Id P&A Code 4 0 9 3 9 FOR OFFICE USE ONLY ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) CUSTOMER COPY TERMS AND CONDITIONS 1A.INTRODUCTION&PARTIES(FORD MOTOR SERVICE COMPANY): Coverage begins at the Signature Date and Current Mileage.Coverage ENDS In all states except CO, FL, ID, KS, and WA, all service contract obligations, the earlier of the Number or Months Purchased or the Number of Miles _ including the Application (this "Agreement") are between Ford Motor Service Purchased from the expiration of the New Vehicle Limited Warranty. Company,the Service Contract Provider(hereinafter referred to as"We", "Us"' ELIGIBLE FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NO or"Our")and the Service Contract Holder(hereinafter referred to as"You"or NEW VEHICLE LIMITED WARRANTY REMAINING AND ELIGIBLE USED "Your"). In the states of Colorado, Kansas, and Washington, all service COMPETITIVE MAKE VEHICLES (REGARDLESS OF WARRANTY contract obligations for Competitive Make Vehicles, including the Application STATUS), Coverage BEGINS at the Signature Date and Current Mileage. are between Us and You.You may contact Us at the following address: Coverage ENDS at the earlier or the Number of Months Purchased or the Ford Motor Service Company Number of Miles Purchased from the Signature Date and Current Mileage. Extended Service Plan Headquarters 2B. INSURER "CUT-THROUGH" BENEFITS: If any insured service contract P.O. Box 6045 repair or reimbursement claim has not been completed within 60 days from the Dearborn,Michigan 48121 date You filed a claim with the Selling Dealer or Us or We are insolvent or Toll-free number 800-521-4144 financially impaired, You may make a claim directly against The American FULL FAITH AND CREDIT STATEMENT: In all states except in 1C and 1D Road Insurance Company for the cost of your repairs(including all sums which below,all service contract obligations under this Agreement are backed by the We are legally obligated to pay to You), subject to the exclusions, deductions full faith and credit of Ford Motor Service Company and are not guaranteed and limitations contained in this Agreement and in the underlying policy of under a service contract reimbursement policy. Complimentary Plans are insurance.You may not make a cut through claim against The American Road backed by the full faith and credit of Ford Motor Company. Insurance Company for a Complimentary Plan. Complimentary plans are not 1B. INTRODUCTION & PARTIES (FORD MOTOR COMPANY): In ID, all offered in the states of Florida and New York. service contract obligations under this Agreement, are between Ford Motor 3. DEFINITIONS: In this Agreement, the following capitalized terms have the Company,the Service Contract Provider(hereinafter referred to as"We","Us", meanings assigned to them: or"Our")and the Service Contract Holder(hereinafter referred to as"You" or Branded Vehicle means a vehicle that has a valid certificate of title that "Your"). In the states of CO, KS, and WA, all service contract obligations on indicates: (i) a salvage title, (ii) that the vehicle was stolen or (iii) that an Ford, Lincoln and Mercury products are between US and YOU. You may insurance carrier insuring the vehicle determined that the physical damage to contact us at the following address: the vehicle exceeded the value of the vehicle. Ford Motor Company Certified Pre-Owned (CPO)Vehicle Upgrade Coverage means a new core Extended Service Plan Headquarters coverage on a Ford, Lincoln or Mercury vehicle purchased for an additional P.O.Box 6045 price that may provide additional component coverage or longer term and Dearborn,Michigan 48121 mileage benefits beyond the manufacturer's certified warranty. You may contact the Selling Dealer at the address shown on the Application Commercial Use means the Vehicle is: (i)used primarily for business or gov- for the Selling Dealer. ernment purposes, by an individual or multiple drivers any aency FULL FAITH AND CREDIT STATEMENT: In ID all service contract or municipality; or (ii) designated by the Selling Dealer asoa vehiclet old for obligations under this Agreement are backed by the full faith and credit of Ford Commercial Use when reported to the vehicle's manufacturer. Ford, Lincoln or Motor Company. In the states of CO, KS, and WA all service contract Mercury vehicles reported sold with delivery codes: "3", "4", "6", "7", "C", "D", obligations under this Agreement on Ford, Lincoln and Mercury products are "E", "H","I","L","M", "5","T",and"#"are vehicles used for Commercial Use. backed by the full faith and credit of Ford Motor Company and are not Competitive Make Vehicle means any vehicle other than a Ford, Lincoln or guaranteed under a service contract reimbursement policy. Complimentary Mercury vehicle. Plans are also backed by the full faith and credit of Ford Motor Company. Component Wraps (Non-CPO) Coverage means new ExtraCARE or 1C. INTRODUCTION & PARTIES (Florida only): This service contract, PremiumCARE coverage for any component not covered under any existing including the Application, (this "Agreement") on Ford, Lincoln and Mercury Powertrain Warranty. vehicles is between Ford Motor Company (referred to in this Agreement as CORE Coverage means new or used PowertrainCARE, BaseCARE, "We", "Us", or "Our") and the service contract holder (referred to in this ExtraCARE,and PremiumCARE coverage. Agreement as"You"or"Your"). Our Florida license number is 12118. You can Disappearing Deductible means a deductible option under which there is no contact Us at the address referenced in 1B above. All service contract deductible charged for each Eligible Repair Visit when repairs or services are obligations on competitive make vehicles is between The American Road performed by the Selling Dealer. Insurance Company and You.The Certificate of Authority Number is 09079 for Eligible Repair Visit means a single visit to a dealer or other repair provider The American Road Insurance Company. You can contact The American for service or repair of a failure to the Vehicle covered by this Agreement. Road Insurance Company at the address referenced in 1D. Emergency Service or Repair means necessary service or repair to an 1D. INSURED AGREEMENT STATEMENT: In the state of Connecticut, all inoperable Vehicle at a dealer or repair provider other than a Ford or Lincoln service contract obligations, on all Ford, Lincoln, Mercury and Competitive dealership. Make products are fully insured and guaranteed by a policy of contractual Emergency Travel Expenses means the costs of Your meals, lodging, car liability insurance or service contract reimbursement insurance. In the states of rental and commercial transportation to Your destination and the return trip to CO, NE, WA and WI, all service contract obligations on Competitive Make retrieve Your Vehicle after it is repaired. Products are fully insured and guaranteed by a policy of contractual liability Failure means a cessation of normal functioning of the Vehicle components insurance or service contract reimbursement insurance. The policy is issued covered by this Agreement that arise from defects in materials or workmanship by. or caused by normal wear and tear covered by this Agreement. The American Road Insurance Company Hours means an alternate measure of mileage to determine coverage plan P.O.Box 6045 expiration for which 1 hour equals 25 miles, and applies to all Super Duty Dearborn,Michigan 48121 Coverage Plans and Incomplete Vehicle Plans. Policy Number:81-3110-700-001 and all applicable endorsements. Incomplete Vehicle means vehicles known as chassis cabs, stripped chassis 1E.ADMINISTRATION: All service contract obligations under this Agreement and cutaways. Incomplete for Ford vehicles means vehicles with the first three are administered by: VIN positions of 1 FB, 1 FC, 1FD, 1F6, 2LI, 2LJ, 3FR and 5LD (except body Ford Customer Service Division types E14, E24, S24, E31, S31, E34, S34 , E1B, E1E, E2E, E3B, E3E, S1E, 16800 Executive Plaza Drive S2E, S3B, and S3E). Only Chevrolet, Dodge, Ford and GMC vehicles are Dearborn,Michigan 48126 eligible for Incomplete Vehicle Plans. 2. ENTIRE AGREEMENT: This Agreement, which includes the Application, is Internal Lubricated Parts means parts within the engine block that are part of the complete and exclusive statement of the agreement and understanding the reciprocating/moving assembly including crankshaft, camshaft pistons. between You and Us regarding the extended service contract and related connecting rods, valve train components (i.e. valves, springs, keepers, benefits for Your vehicle. rockers, lash adjusters, to ets/lifters, 2A. WHEN COVERAGE BEGINS AND ENDS: For NEW PLAN regulator and and piston wrist pins). piston rings, oil pump, oil pressure AGREEMENTS, Coverage begins at the New Vehicle Limited Warranty Start LeaseCARE Coverage means new PremiumCARE coverage with Wear Date and Zero Miles or actual or equivalent Hours. Coverage ends at the Items. earliest of the Number of Months Purchased or the Number of Miles or actual Limousine/Livery Wrap Coverage means new PremiumCARE coverage on or equivalent Hours purchased from the New Vehicle Limited Warranty Start any Lincoln Continental, MKS, MKT, Navigator Limo, Navigator Livery or any Date or Zero Miles or Hours. For USED PLAN AGREEMENTS ON ELIGIBLE vehicle used or operated for hire or funeral business. FORD, LINCOLN OR MERCURY VEHICLES THAT HAVE NEW VEHICLE New Vehicle Limited Warranty means the manufacturer's original limited LIMITED WARRANTY REMAINING AT THE TIME OF PURCHASE, bumper to bumper warranty overing a new Vehicle or the parts and ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 1 of 11 TERMS AND CONDITIONS components of the new Vehicle. the Vehicle before performing any service or repairs. bur Fee means the ce Policy on pafor a serviceyof insurance 5A.COVERED ITEMS- "PowertrainCARE" Reimbursement Insurance Policy means a policy of insurance that is issued If You elected PowertrainCARE, the following items are covered except for to a service contact provider for reimbursement of service contract obligations. Component Wrap(Non-CPO)Plan Coverages. RentaICARE Coverage means reimbursement for vehicle rentals due to Engine heads, block a d(Exha(Exhaust, Lubricated e Part , seals and factory installed the Retail coveredlue underhethe manufacturers'warranty or recalls. cylinder Retail Value of the Vehicle means the retail value of the Vehicle at the time turbocharger/supercharger units, timing chain (geaWateror belu)�flywt flywheel, valve of repair or service, as determined by"National Auto Dealer's Association(N. covers, oil pan, timing chain cover, oil pump, pump, A.D.A.)Guide",taking into consideration the location,mileage and condition of thermostat housing. NS: CARBURETION AND FUEL INJECTION COMPONENTS the Vehicle. Scheduled Maintenance Services means all scheduled maintenance ARE NOT COVERED). services at the service intervals listed in the Scheduled Maintenance Guide for Transmission - Transmission case and all internal parts including torque the Vehicle, including adherence to the normal or severe duty mileage and converter d transfer case internal seals and gaskets. time ents depending on vehicleusage. Front-Wheel Drver Final dhousing andr Housing for AWD nt locity Selling Dealer means the authorizeFord or ts,axle shafts, Lincoln dealership that sold the (includilocking ng gs all Internal (four-wheelsdr'i a vehacles), seals), universl and dandegasketsraand automatic service contract represented by this Agreement. Service Contract means a contract or agreement for consideration above the front locking hubs(four-wheel drive). lease or purchase price of the Vehicle for a specific duration to perform the Rear-Wheel Drive - Drive axle housings and Front Axle Housing for 4X4 repair, replacement, or services for operational or structural failure due to a (icluding aasnter al parts), uuniversal and constant velocity joints,axle shafts, etsng all n defect in materials or workmanship,or normal wear and tear. COVERED ITEMS-"BaseCARE" d Service Contract Holder or Purchaser means a person who is the original 5 You elected BaseCARE,You have PowertrainCARE coverage and coverage purchaser or original holder of a service contract. Iffor the following additional items: Service Contract Provider or Provider means a person who is contractually Odometer Speedometer-Coverage is provided for both the odometer and obligated to the service contract holder under the terms of the service contract. speedometer, all and connectors. Signature Date means the date You signed the Application to this Agreement. spdo - Metal fuel includingnes,cables and balancer and bolt, and diesel injector Snow Plow Factory Option means any new and used F-150 (exceptEngine 2011-2012 model years), Ford F-250, F-350, F-450 and F-550 trucks that are Steeringpu - steering pump, cooler and metal couplings, seals and equipped with Snow Plow Prep Package models 53C,86M,473,or 627(7700te , -Powerul and power steering, olgear al lines,and all internal parts,and Payload Group-V), 862, 863, 864, 62B, 62S, 63A, 68P and 47S or any snow includinggktlinkages, control valve, olm� lock housinglwheel),n pulley assembly for plow package that is the equivalent of the Snow Plow Prep Package models. power steering pump,and the idler arm. Speciality means any vehicle classified as emergency(fire/ambulance),police Front Suspension - MacPherson struts, upper and lower control arms, (except Ford police interceptor),ptIncomplete limousine, livery, shuttlePlaor tow ytruck stabilizer bar,linkage and bushings,tie rods,control arm shafts and bushings, on all Coverages except Vehicle Coverage Plans. Specialty for upper and lower ball joints, kingpins and bushings, spindle and spindle Incomplete Vehicle Coverage Plans means Emergency (fire and ambulance) supports. NOTE: This coverage includes only the items listed in this ve Super and does not include either front end alignments or wheel rdDuty Duty Dieselesmeans a Ford Supercoverage Duty Diesel EngineCARE and1balancing,unless the repair to such items is required in conjunction with Ford Super EngineCARE Plus plan on an eligible 2016 the repair of a Failure. Model Year or Newer Ford F-250,Ford F-550 truck,a Ford E-250,Ford E-350, Brakes - Master cyreder, calipers and wheel cylinders, combination valve, Ford E-450 or a Ford Excursion equipped with a 3.2L or a 6.7L Power Stroke metal lines and fittings,power brake booster,backing plates,springs,clips and engine. retainers, self-adjusters, parking brake linkage and cables, brake pedal shaft. Vehicle meansthe vehicle identifiedtoregistration in the under Applicationhatby the VIN and in the NOTE:This coverage includes only the items listed in this paragraph and State lofeIdentification Washington subject to chapter al ha-n46.1RCW. does not include brake drums, rotors, linings or pads, unless the repair Vehicle tovNumber (VIN) means the 17 alpha-numeric identifier to such items is required in conjunction with the repair of a covered assigned to a motor vehicle by the manufacturer. Failure. Warranty Start Date,for the New Vehicle Limited Warranty, means the date Air - evaporator, NC compressor on which the Vehicle was placed into service. If the Vehicle was used by the head,ConditioningNC compressor Compressor,clutss switch,condenser,NC clutchapand clutch bearings,compressor dealership as a demonstrator unit, the Warranty Start Date is the date the and coil. Vehicle was placed into service as a demonstrator unit. Electrical compressor seals,Alterpulleylland field motor, voltage regulator, manually operated Wear nms means coveragelant for brakeosel pads linings,-ingclutch i er spark electrical switches, ignition switch, wiper motors, electronic ignition module, plugs,engineobelts,coolant hoses,hose clamps and o ring seals,wiper blades radiator fan relay, fuel pump, starter motor solenoid, wiring harnesses Zed shock absorbers/struts. (excludingspark plugwires), and electrical components of a heated back Zero Miles means the startingd tiesfor the benefiteldeterminations,o) the expirationll Newof glass. NOTE: Heated back glass coverage is for electrical components Vehicleal l New Vehicle Limited Warranties.eonsiFor tog wherolall onlyand does not include general glass damage or breakage. Limited Warranties are considered to begin with zero miles on the 5C.COVERED ITEMS-"ExtraCARE" V 4.DEDUCTIBLES:. If You elected ExtraCARE, You have PowertrainCARE and BaseCARE S. coverage and coverage for the following additional items: STANDARD DEDUCTIBLES If You elected coverage with a Standard Deductible or Optional Deductible, Engine-Flywheel ring gear,diesel lift pump and gas and diesel fuel injectors. We will charge You that deductible for each Eligible Repair Visit,regardless of High brakeTech-Air module and sensor,conditioner automatic temperature control, distributtor, ETA pump hose or cap anti-lock OPTIONALP DEDUCTIBLESof Failures to S repaired. rotor, electronic air suspension (switch-vacuum pump, control-assembly Deductible options are not available on Super Duty Coverages, LeaseCARE suspension air spring,spring&solenoid assembly front suspension,air spring and RentaICARE Coverages. The$200 Deductible option is not available on solenoid, o-ring solenoid, left/right-front spring, dryer assembly, sensor-air the CPO Upgrade Coverages, Component Wrap (Non-CPO)Coverages, and level, airline protector, spring-load leveling, control module-air suspension, Limousine/Livery Wrap Coverages. The $50 Deductible is not available on sensor right/left rear suspension leveling,air suspension quick connect,airline Incomplete Vehicle Coverages. The $0 Deductible Option is not available on repair kit, switch-right/left rear suspension leveling, o-ring suspension air Used Core Plan Coverages. The Disappearing Deductible is not available on spring dres r-air suspension, wire sblyair suspension unitr itch, Incomplete Vehicle Coverages and Limousine/Livery Wrap Coverages. spring air spesion and spring asuspension), electronic 5. WHAT THIS AGREEMENT COVERS: Subject to the deductibles, instrument cluster (excluding the dash pad, clock, audio and visual exclusions and other limitations in this Agreement and depending on the Plan equipment),fuel tank and lines,diesel injectors and lines,heater blower motor Coverage You elected, service and repairs (including parts, labor costs and heaheater r hcontrol assembly, power ,seat motors,core orer aassembly,power windows entry motorsy tom regulators, We will will i erYour while You own iroVehicle. We will either: (a)service Your Vehicle; (b)repair or replace covered Failures power ower door�ock retaine�cclip,ead radiator, )tor fan,door lrad as torlfanronic clutch oy or(c)reimburse You for the Vehicle's servicing in the event of an Emergency fobs),p Service or Repair, or for the repair or replacement of covered Failures and motor, speed control, engine mounts, transmission vacuum module and repairs needed to a non-covered component caused by the Failure of a mounts, COVEREDtITEMSansmmi- s ion module If You elected PremiumCARE, all covered component.We may review the requested repair or service or inspect Page 2 of 11 ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) TERMS AND CONDITIONS Failures are covered EXCEPT for those items excluded in the Provision coverage;(d)out of fuel assistance,which provides the delivery of gasoline or titled:"WHAT IS NOT COVERED BY THIS AGREEMENT". diesel fuel to You, including the cost of up to 2 gallons of fuel (5 gallons of 5E.COVERED ITEMS-NEW PLAN"LeaseCARE" diesel fuel for diesel engine vehicles), provided that coverage is limited to 3 If you elected LeaseCARE, You have PremiumCARE coverage with Wear "no charge"service calls during a 12 month period; and (d)towing, when the Items. 5F. COVERED ITEMS - NEW PLAN "Com onent WrapVehicle is disabled, provided this coverage is limited to one tow per P (Non-CPO) disablement. Coverage" If You elected Component Wrap(Non-CPO)Coverage, You have ITEMS NOT COVERED: Roadside Assistance does not provide coverage for: new ExtraCARE or PremiumCARE coverage for all components not covered (a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel under any existing Powertrain Warranty. Component Wrap (Non-CPO) assistance call provided in section 6.1(d) herein), (c) tire repair, (d) rental of Coverage applies only to the original Service Contract Holder for the selected towing equipment, (e)storage fees;(f)fees for labor performed at a garage or coverage and is not transferable to any subsequent vehicle owner. service "service reuest if 5G.COVERED ITEMS-NEW PLAN"LIMOUSINE/LIVERY Wrap Coverage" at Your faresi resicility;or,dence(g) aan operatingy"out ofecomme commercial ng Ihe stat on; (h)Vehicle'simlocated pound If You elected Limousine/Livery Wrap Coverage, You have PremiumCARE towing or towing by a person other than a licensed service station or garage; coverage on all components not covered under any ExtraCARE Limited (i) the assistance of any private parties or (j) alternative fuel (such as Warranty. compressd 5H. COVERED ITEMS - NEW PLAN "RentaICARE" If You elected SERVICE, ral YOU uWILL BE CONNECTEDgas or liquidne WITgas).H THE DISPAENTTCHERLANFOR D A RentaICARE coverage, We will reimburse You for the actual charges up to SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE $30 per day(including tax)on Ford and Competitive Make vehicles and $45 PROVIDE THE DISPATCHER WITH: per day (including tax) on Lincoln vehicles that You incur to rent a motor 1)Your name,address and the VIN; vehicle for up to (3) days while Your Vehicle is being repaired provided, 2)the exact location of the Vehicle;and, however:(i)the service or repair is:(1)covered under the New Vehicle Limited 3)the nature of Your emergency. Warranty or(2) the result of a manufacturer's recall or customer satisfaction LIMIT OF LIABILITY:If You prefer to arrange Your own roadside assistance or program and(ii)the vehicle must be rented from a Ford or Lincoln dealership towing, We will reimburse You up to$100 per disablement for the emergency or other commercial agency that rents or leases motor vehicles as its principal expenses You actually incur, provided that within twenty (20) days of the business. RentaICARE coverage will begin when You deliver the Vehicle to disablement You send a written request for Roadside Assistance benefits that the Selling Dealer or other dealer that has a franchise from an original includes a statement of Your loss and the original receipts for Your expenses equipment manufacturer. To determine the (3)day coverage period, the first to Ford Roadside at the address shown herein. day of coverage is the day after You deliver Your Vehicle for repair or service. 2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT-If Your Vehicle is If You elected RentaICARE Coverage with a plan term beyond the 3 years or disabled 100 or more miles from Your residence(according to Ford Roadside 36 months from the New Vehicle Limited Warranty, You will receive records) as a result of a collision or a mechanical Failure covered by this component coverage only under our PremiumCARE plan upon expiration of Agreement or the New Vehicle Limited Warranty,We will reimburse You up to the earlier of 3 years or 36 months from the New Vehicle Limited Warranty,for $500 for the actual Emergency Travel Expenses You incur within the first 72 the additional plan term You selected. hours following the disablement. 51.COVERED ITEMS-Ford Super Duty Diesel EngineCARE If You elected 3. DESTINATION ASSISTANCE - If the Vehicle is disabled because of a Ford Super Duty Diesel EngineCARE, the following items are covered: collision or Failure covered by this Agreement or a New Vehicle Limited Crankcase, oil cooler, cylinder block, cylinder heads, cylinder head gasket, Warranty and You require transportation to Your destination, We will EGR cooler, factory installed turbocharger, fuel injection pump, fuel injection reimburse Your transportation costs up to$75. pressure regulator, fuel injectors, internal lubricated parts, oil pump, timing To receive reimbursement expenses under "EMERGENCY TRAVEL chain cover,and timing chain(gears or belt). EXPENSE REIMBURSEMENT"and"DESTINATION ASSISTANCE",within 5J. COVERED ITEMS - Ford Super Duty Diesel EngineCARE Plus If You twenty (20) days of the disablement, You must send to Ford/Lincoln elected Ford Super Duty Diesel EngineCARE Plus, the following additional Roadside at the address shown here in a written request for benefits that items are covered: Flywheel, manifold (exhaust and intake), manifold and includes: (i) a statement of Your loss; (ii)the original receipts for Your bolts, oil pan, seals and gaskets, thermostat, thermostat housing, valve expenses; (iii)a copy of the accident report filed with the state or local covers,and water pump. 6.ADDITIONAL BENEFITS police (if the disablement is caused by a collision); (iv) a copy of the 6A. ROADSIDE ASSISTANCE COVERAGE (FORD AND COMPETITIVE repair order indicating the service or repairs performed under this MAKE VEHICLES) - Only available with the following NEW AND USED Agreemeet or the Vehicle's New Vehicle Limited Warranty (if the CORE PLAN COVERAGES, LEASECARE COVERAGES, COMPONENT disablement is due to a Failure). 4. TOWING REIMBURSEMENT - If towing is necessary because a Failure WRAP (NON-CPO) COVERAGES, LIMOUSINE/LIVERY WRAP occurs or services provided by Your coverage are required, Ford/Lincoln COVERAGES OR SUPER DUTY COVERAGE PLANS: For all New and Used Core Coverages, LeaseCARE Coverages, Component Roadside will pay the towing if the Vehicle is towed to the Selling Dealer or otherWrap (Non-CPO) Coverages, Limousine/Livery Wrap Coverages and Super reimbursed Ford Motor depend Company franchised coverage Your. The amount of thepcostlioto be Duty Coverages up to and including E and F-250 vehicle series and equivalent towing eiur ement upon the $100 seleincidentct inthe and F-ication. The vehicle series, We contracted with Cross Country Motor Club, Inc. and Cross towing reimbursement is limited to F-350 ehleseries E higher. vehicle Country Motor Club of California, ("Cross Count series and$200 per incident on E and vehicle and higher. oun,to oroadside assistanceornia, Inc.nto Youro as part Country"), Agreement.enttCrossautomobile 5.KEY SERVICES OPTION-This option is available on all NEW AND USED Country's to provide address is P.O. Box 91to MA of this For allee e . DutCORE COVERAGES, LEASECARE COVERAGES, LIMOUSINE/LIVERY Plans covering E and F-350 vehicle series and higher and equivalent vehicle WRAP COVERAGES, CPO UPGRADE COVERAGES OR COMPONENT series, We contracted with Pinnacle Motor Club, Inc., Coach Net RV Motor WRAP(NON-CPO)COVERAGES: Club, Inc. in California and Coach Net Motor Club, Inc. in Massachusetts 1. If You purchased the Key Services option with the Coverages referenced (together, "Coach Net") licensed automobile clubs, to provide Roadside above on Your Eligible Vehicle keys and/or key fobs are lost,stolen,damaged Assistance to You as part of this Agreement. Coach Net's address is P.O. Box ordestroyed on vehicles makeup to and series,sE and F-550 deicle series or any 141266, Irving, Texas 75014-1266. Cross Country and Coach Net shall equivalent competitive vehicleVeFord Roadside willh arrange form hereinafter be collectively referred to as "Ford Roadside." Roadside replacement of Your Eligible Vehicle key and/or key fobs. The maximum hereinafter Assistance includes: Roadside Assistance "Ford ) sbenefit for Key Services will not exceed $500 per year (including keys and Expense Reimbursement,: (i) and (iii) Destination Assistance.(ii) Emergencyge Roadside fobs, labor charges, programming, registration, and taxes). We recommend Assistance benefits provided under this Agreement are available from Ford that r fo rKey to ices. originating dealer or any other appropriate franchise Roadside 24 hours a day,7 days a week. dealer for Key Services. To request roadside assistance or for customer inquiries, call Ford TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT ALL Roadside at 800-241-3673. Service providers who provide Roadside DAMIBLE VEHICLE KEYS AND KEY FOBS EPROGTED MS DOSB,STOLEN, O Assistance are independent contractors and not employees, agents or AGED OR DESTROYED BE REPROGRAMMED OR OTHER APPROVED FRANCHISE DEAA EYOUR ORIGINATING DEALER representatives of Cross Country,Coach Net or Us. LER. 1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance 2. To receive Key Services coverage, You must provide the following to Your provides coverage of up to $100 in benefits for the following items(includingoriginating• Acompleted edr and other signed Vehicle wne franchiseidealer: the cost of the service call and labor costs for services performed at the site of A Vehicle Ownership form; the disablement):(a)lock-out assistance;(b)flat tire changes;(c)battery jump � A valid driver's license; starts (electric Vehicle's main power cell batteries are not included in this One additional piece of identi• fication relating to the Vehicle such as Vehicle ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 3 of 11 TERMS AND CONDITIONS Title or Bill of Sale, valid Certificate of Registration or Registration, or valid occurs or services provided by Your coverage are required,AAA will pay the proof of insurance for the Vehicle;and towing if the Vehicle is towed to the Selling Dealer or other Lincoln Motor Your written consent authorizing Key Services on your behalf if request is Company franchised dealer. The amount of the cost to be reimbursed will made by a third party agency. depend upon the coverage You select in the Application. The towing 6B. ROADSIDE ASSISTANCE COVERAGE (LINCOLN VEHICLES) - reimbursement is limited to $100 per incident on Lincoln gas vehicles and Available with the following NEW AND USED CORE PLAN COVERAGES, $200 on Lincoln hybrid vehicles. LEASECARE COVERAGES, COMPONENT WRAP (NON-CPO) 5.KEY SERVICES OPTION-This option is available on all NEW AND USED COVERAGES,AND LIMOUSINE/LIVERY WRAP COVERAGE PLANS: CORE COVERAGES, LEASECARE COVERAGES, LIMOUSINE/LIVERY For all New and Used Core Coverages, LeaseCARE Coverages, Component WRAP COVERAGES, CPO UPGRADE COVERAGES OR COMPONENT Wrap (Non-CPO) Coverages, Limousine/Livery Wrap Coverages, We WRAP(NON-CPO)COVERAGES contracted with The American Automobile Association, Inc.and The Auto Club 1. If You purchased the Key Services option with the Coverages referenced Group d/b/a AAA Wisconsin (together, "AAA"), an association of licensed above on Your Eligible Vehicle keys and/or key fobs are lost,stolen,damaged automobile clubs, to provide roadside assistance to You as part of this or destroyed on Lincoln vehicles AAA will arrange for replacement of Your Agreement. AAA's address is 1000 AAA Drive, Mail Drop 99, Heathrow, FL Eligible Vehicle key and/or key fobs. The maximum benefit for Key Services 32746. Roadside includes: (i) Roadside Assistance Items, (ii) Emergency will not exceed $500 per year (including keys and fobs, labor charges, Travel Expense Reimbursement, and (iii) Destination Assistance. The programming,registration,and taxes).We recommend that You return to Your Roadside Assistance benefits provided under this Agreement are available originating dealer or any other appropriate franchise dealer for Key Services. from AAA, 24 hours a day,7 days a week. TO PROTECT CONSUMERS, KEY SERVICES RECOMMENDS THAT ALL To request roadside assistance or for customer inquiries, call AAA at ELIGIBLE VEHICLE KEYS AND KEY FOBS REPORTED AS LOST,STOLEN, 800-521-4140. Service providers who provide Roadside Assistance are DAMAGED OR DESTROYED BE REPROGRAMMED BY YOUR independent contractors and not employees,agents or representatives of AAA ORIGINATING DEALER OR OTHER APPROVED FRANCHISE DEALER. or Us. 2. To receive Key Services coverage, You must provide the following to Your 1. ROADSIDE ASSISTANCE ITEMS COVERED: Roadside Assistance originating Dealer or other appropriate franchise dealer: provides coverage of up to $100 in benefits for the following items (including A completed and signed Vehicle Ownership form; the cost of the service call and labor costs for services performed at the site of A valid driver's license; the disablement):(a)lock-out assistance;(b)flat tire changes;(c)battery jump One additional piece of identification relating to the Vehicle such as starts (electric Vehicle's main power cell batteries are not included in this Vehicle Title or Bill of Sale,valid Certificate of Registration or Registration,or coverage; (d)out of fuel assistance,which provides the delivery of gasoline or valid proof of insurance for the Vehicle;and diesel fuel to You, including the cost of up to 2 gallons of fuel, provided that Your written consent authorizing Key Services on your behalf if request coverage is limited to 3 "no charge" service calls during a 12 month period; is made by a third party agency. and (d) towing of up to $100 on gas vehicles and up to $200 on hybrid 6C. RENTAL CAR REIMBURSEMENT: AVAILABLE ON NEW AND USED vehicles, including vehicles with trailers attached, when the Vehicle is CORE COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP disabled, provided this coverage is limited to one tow per disablement and(e) (NON-CPO) COVERAGES, OR SUPER DUTY COVERAGES You may be winch out within 100 feet of paved or county maintained road. eligible for rental car reimbursement if: (i) the servicing or repair facility ITEMS NOT COVERED: Roadside Assistance does not provide coverage for: determines that the service or repair is:(a)covered under this Agreement or a (a) replacement parts, (b) gasoline or diesel fuel (except for an out of fuel New Vehicle Limited Warranty or(b)covered under both this Agreement and assistance call provided in section 6B (1) herein), (c)tire repair, (d) rental of the Manufacturers' Limited Warranty for Powertrain, Safety and Emission towing equipment, (e)storage fees; (f)fees for labor performed at a garage or coverages or a Ford Motor Company manufacturers recall, and (ii) You rent service facility;or, (g)any"out of fuel"service request if the Vehicle is located the vehicle from a Ford or Lincoln dealership or other commercial agency. at Your residence or an operating commercial fueling station; (h) impound If You elect the First Day Rental Delete Option,an additional eligibility term for towing or towing by a person other than a licensed service station or garage; Rental Car Reimbursement is the Vehicle must be kept overnight by the repair (i) the assistance of any private parties or (j) alternative fuel (such as facility because it was inoperable or would become inoperable if it was compressed natural gas or liquid propane gas). WHEN YOU CALL FOR continued to be operated. SERVICE, YOU WILL BE CONNECTED WITH THE DISPATCHER AND A If You meet all of the eligibility requirements set forth herein,We will reimburse SERVICE VEHICLE WILL BE SENT TO YOUR LOCATION. PLEASE You for vehicle rental charges You actually incur up to$30 per day(including PROVIDE THE DISPATCHER WITH: tax) for Ford, Mercuryand Competitive Make Vehicles and $45 1)Your name,address and the VIN; p per r is (including tax) for Lincoln vehicles for up to 10 days or until the repair is 2)the exact location of the Vehicle;and, complete, whichever occurs first. Rental Car Reimbursement starts when the 3)the nature of Your emergency. Vehicle is delivered to the Selling Dealer or other Ford Motor Company LIMIT OF LIABILITY: If You prefer to arrange Your own roadside assistance or franchised dealer for service and the vehicle is inoperable. Rental Car towing,We will reimburse You up to$100 per disablement for the emergency Reimbursement ends when the repair is completed. expenses You actually incur on Lincoln gas vehicles and up to$200 on Lincoln 6D. FIRST DAY RENTAL OPTION - If Your Vehicle is a Ford, Lincoln or hybrid vehicles, provided that within twenty(20)days of the disablement You Mercury Vehicle, You received First Day Rental with Your NEW OR USED send a written request for Roadside Assistance benefits that includes a CORE COVERAGES, LEASECARE COVERAGES, COMPONENT WRAP statement of Your loss and the original receipts for Your expenses to AAA at (NON-CPO) COVERAGES, OR CPO UPGRADE COVERAGE, We will the address shown herein. reimburse You for vehicle rental charges You actually incur up to$30 per day 2. EMERGENCY TRAVEL EXPENSE REIMBURSEMENT-If Your Vehicle is (including tax)for Ford, Mercury and Competitive Make Vehicles and$45 per disabled 100 or more miles from Your residence (according to AAA records) day (including tax)for Lincoln vehicles for up to 10 days or until the repair is as a result of a collision or a mechanical Failure covered by this Agreement or complete, whichever occurs first. Rental Car Reimbursement starts when the the New Vehicle Limited Warranty, We will reimburse You up to$500 for the Vehicle is delivered to the Selling Dealer or other Ford Motor Company actual Emergency Travel Expenses You incur within the first 72 hours franchised dealer for service. We will not reimburse You for any vehicle rental following the disablement. charge(s) incurred before the Signature Date of this Agreement or upon 3. DESTINATION ASSISTANCE - If the Vehicle is disabled because of a completion of Your repair. collision or Failure covered by this Agreement or a New Vehicle Limited 6E.ENHANCED RENTAL OPTION:This option is available on all NEW AND Warranty and You require transportation to Your destination, We will USED CORE COVERAGES, LEASECARE COVERAGES, COMPONENT reimburse Your transportation costs up to$75. WRAP (NON-CPO) COVERAGES, CPO UPGRADE COVERAGES, To receive reimbursement expenses under "EMERGENCY TRAVEL RENTALCARE COVERAGES AND SUPER DUTY COVERAGES. If You EXPENSE REIMBURSEMENT"and"DESTINATION ASSISTANCE",within elected to purchase Enhanced Rental Option with any of the Coverages twenty (20) days of the disablement, You must send to AAA at the referenced above, We will reimburse You for vehicle rental charges You address shown here in a written request for benefits that includes: (i)a actually incur up to$60 per day(including tax)for up to 10 days for all plans statement of Your loss;(ii)the original receipts for Your expenses;(iii)a except RentaICARE and for up to 3 days on RentalCare or until the repair is copy of the accident report filed with the state or local police (if the complete, whichever occurs first. Enhanced Rental Option starts when the disablement is caused by a collision); (iv) a copy of the repair order Vehicle is delivered to the Selling Dealer or other Ford Motor Company indicating the service or repairs performed under this Agreement or the franchised dealer for service. Vehicle's New Vehicle Limited Warranty (if the disablement is due to a 6F. INTERIOR/EXTERIOR LIGHTING OPTION -This option is available on Failure). New, Incomplete and CPO 4. TOWING REIMBURSEMENT - If towing is necessary because a Failure p Upgrade PremiumCARE Coverages and ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 4 of 11 TERMS AND CONDITIONS LeaseCARE Coverages. If you purchased any of the above coverages, You r)Shop supplies and disposal of environmental wastes from the Vehicle received Interior/Exterior Lighting coverage for electrical failures on or fuel used during the repair of Your Vehicle or storage fees; _ incandescent bulbs, halogen bulbs, High Intensity Discharge (HID) and LED s) A Vehicle is excluded from coverage if, (1) the New Vehicle Limited lamp assemblies. Warranty for the Vehicle or specified component parts are voided, in 6G. LINCOLN PICK UP DELIVERY AND LOANER SERVICE OPTION:This whole or part, (2)the Vehicle is a Branded or Salvaged Vehicle, or(3) if option is available on New PremiumCARE Coverage and LeaseCARE We cannot determine the VIN. Coverages on eligible Lincoln vehicles. If You elected the Lincoln Pick Up, t)The following are not covered by this Agreement: Alfa Romeo,Aston Delivery and Loaner Service Option You may contact any Lincoln dealership Martin, Bentley, Bugatti, Ferrari, Fisker, Hummer, Lamborghini, Land within a 20 mile radius of Your vehicle location for pick up and delivery of Your Rover, Lotus, Maserati, Maybach,McLaren, Porsche, Rolls Royce,Saab, Lincoln vehicle to the dealership location for unlimited repairs and other Suzuki,Tesla and Wheego.Acura NSX,Audi: R8,R9,R20 and any model services related to Your vehicle. You will receive the First Day Rental Option with 8 or more cylinders, BMW: 6 series, 7 series, M series, Z8 and 18, and a loaner vehicle at the time of pick up and delivery of Your vehicle for Cadillac: V series, and XLR, Chevrolet: Camaro ZL1, Corvette 427, repairs or services. The loaner vehicle will be provided for up to two days Corvette Z06,and Corvette ZR1,Chrysler:SRT,Dodge:SRT,Stealth,and and up to$45 per day per service. Viper, Ford: Foose F-150,GT, Mustang Cobra R,All Roush Performance 7. WHAT IS NOT COVERED BY THIS AGREEMENT: Unless stated Modified Vehicles (except Stage land Stage 2,)Shelby GT 500KR, GTS, otherwise(See STATE SPECIFIC provisions for additional exclusions or Supersnake, all Saleen modified vehicles, and all Transit Connect changes),this Agreement does NOT cover: Electric, Honda: Civic Natural Gas and FCX Clarity, Jaguar: F-Type, XJ a) Repairs covered by manufacturer recalls, insurance or in-force series and XK series,Jeep:SRT,Lexus: LF-A and RC F,Mercedes-Benz: warranty or warranty provided by an insolvent manufacturer or insurer; AMG,CL Class,G Class,Kompressor,S Class,SL Class,and SLR Class, b) Service adjustments, cleaning not made with a covered repair and Nissan: GT-R, and Volkswagen: Phaeton and any model with a W12 software upgrades; engine, taxis, vehicles used for competitive driving/racing/off-road use, c) Repairs to any engine, transmission and final drive components for all performance modified vehicles (including Hennessey), 4X2-equipped damages caused by an after-market(non-factory installed)part including vehicles modified with 4X4 AWD capabilities, fuel cell vehicles, but not limited to:turbocharger,supercharger,Compressed Natural Gas incomplete vehicles (e.g., chassis cabs, cutaways, stripped chassis (CNG), Liquid Propane Gas (LPG), Nitrous Oxide fuel system (except Ford Chevrolet,Dodge and GMC).Additional exclusions for New modification or any other performance enhancing powertrain and Used Core,LeaseCARE and Component Wrap(Non-CPO)Coverages components including but not limited to Ford racing parts or includes all trucks with the box removed or deleted. Additional accessories; Exclusions for Used Core Plans and Component Wrap(Non-CPO) Plans d)Repairs caused by loss of lubricants or fluids or contamination of oil, includes all emergency vehicles (fire/ambulance), police vehicles, fluids or fuel and repairs caused by continued operation of the vehicle limousines, livery, shuttles, and tow trucks. LeaseCARE (Ford and after loss of lubricant or fluids or contamination of oil,fluids or fuel; Competitive Make vehicles) excludes all Lincoln vehicles. LeaseCARE e) Repairs caused by improper or unauthorized service procedures, (Lincoln vehicles) excludes all Ford and Competitive Make vehicles. collisions or other physical damage to the Vehicle, damage caused by a RentaICARE coverage (Ford and Competitive Make) excludes foreign object, unreasonable use or continued use with an obvious Competitive Make Incomplete,Cab and Chassis vehicles and all Lincoln failure(including driving over curbs,overloading,or using the Vehicle as vehicles. RentaICARE (Lincoln vehicles) excludes all Ford Vehicles. a stationary power source), damage from fire or explosions, road Additional exclusions for Certified Pre-Owned Upgrade Coverages hazards, other casualty losses, or losses due to negligence, racing or includes vehicles equipped with snow plows. Additional exclusions for Failures caused by: (1) alterations or modifications of the Vehicle, Incomplete Vehicle coverages includes all Competitive Make(non-Ford) including the body,chassis,or components,after the Vehicle leaves the vehicles except Chevrolet, Dodge and GMC, Ford E Series vehicles with control of the manufacturer (any part or accessory that is not body codes El B, El E, E2E, E3B, E3E, S1 E, S2E, S3B, and S3E, and all permanently affixed to the Vehicle at point of sale); (2) tampering with Ford F-650 and higher vehicle series and any equivalent competitive the Vehicle or the emissions systems and components; (3) the make vehicle.The Pick Up,Delivery and Loaner Service Option excludes installation or use of any mechanical or electrical part not approved, car washes, detailing, lease or vehicle returns, Lincoln Commercial Use certified or authorized by the Vehicle's manufacturer or any repair vehicles, Lincoln fleet vehicles purchased or leased with codes 7 and D, caused by after-market (nonfactory approved) PCM reprogramming; or Lincoln vehicles purchased outside of the United States, and Roadside (4) any part designated for "offroad only" that is not installed by the Assistance Services. manufacturer, including, but not limited to, lift kits, oversized tires, u) Batteries of all types and cables, belts, hoses, hose clamps, brakes aftermarket wheels that do not provide equivalent fit and function as the (front hub, drums, shoes, linings, disc rotors, pads), manual original equipment installed by the manufacturer, roll bars, cellular transmission clutch disc, exhaust system (includes catalytic converter), phones, alarm systems, automatic starting systems and performance- spark plugs, squeaks, rattles, tires, tune-ups, wheel balancing, wheel enhancing powertrain components; alignment, all lamps and lights (LED and HID lights, bulbs,sealed beam f) Damage caused by the environment and pollution, including airborne and lenses) except when purchased with New or Incomplete fallout, corrosion chemicals, debris, tree sap, salt, hail, windstorm, PremiumCARE Interior/Exterior Lighting, fogging of lamp assemblies lightning,freezing,flooding,earthquake,snow or ice; and shock absorbers. NOTE: When LeaseCARE is purchased, Wear g)Damage caused by theft,vandalism,terrorism,riot or acts of war; Items are not excluded. h) Any vehicle plan that exceeds the hour parameter for coverage v) Service adjustments and cleaning, fixed (non-moving) body parts, expiration. bumpers, glass, moldings, ornamentation, paint, rust, sheet metal, i)Repairs or services caused by lack of required or recommended main- structural underbody framework, side and rear view mirrors (glass and tenance; housing), water leaks, wind noise, weather strips, wheels, wheel studs, j)Scheduled Maintenance Services; wheel covers, convertible top and bow,fabric, liners,fasteners,carpets, k) Repairs needed to a covered part caused by the Failure of a non- dash pad, wiper blades, knobs, trim, upholstery, physical damage or covered part; cosmetic issues. NOTE: When LeaseCARE is purchased, Wear Items I)Repairs to the Vehicle if the odometer or hour meter is altered, broken, are not excluded. repaired or replaced so that We cannot determine the actual mileage or w) Costs or expenses for the teardown, rental expense, inspection or hours on the Vehicle; diagnosis of Failures not covered by this Agreement. m) Loss of use of the Vehicle, loss of income, special or consequential 8.REPAIR INFORMATION damages,and personal expenses,such as motels,food,gas and mileage 8A. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services under (except as provided by Roadside Assistance); this Agreement on Ford, Lincoln and Mercury products, We require that You n)Rental vehicle charges or fees such as mileage charges,drop-off fees, return to Your Selling Dealer or any other Ford or Lincoln franchised insurance,or gasoline; dealership in the United States or Canada. On Competitive Make products, o) Vehicles manufactured for sale outside the United States, District of We recommend that You return to Your Selling Dealer or other repair facility to Columbia or Canada; obtain repairs or services to Your vehicle. If Your Vehicle is a Ford or Mercury, p) Repairs to the Vehicle necessary due to operation outside of the call 800-392-FORD to find the nearest Ford dealership. If the Vehicle is a United States, District of Columbia, Guam, Mexico, Puerto Rico, Virgin Lincoln, call 800-521-4140 to find the nearest Lincoln dealership. Call Islands,American Samoa,or Canada; 800-521-4144 to determine if repairs or services to Your Competitive Make q) Repairs made to the Vehicle that are required due to a condition that Vehicle are covered by this Agreement. (2) If the Vehicle should need existed prior to the purchase or transfer of this Agreement; Emergency Service or Repair in the United States or Canada,and the vehicle ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 5 of 11 TERMS AND CONDITIONS is inoperable, You may use other repair or service facilities if all local Ford or 12.CANCELLATION AND REFUND Lincoln dealerships within a 25 mile radius are closed. If the Vehicle should (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A need Emergency Service or Repair in Mexico,We require that You return to a REFUND: Ford or Lincoln Dealership for repairs or services. If the vehicle is inoperable, (1) If the Selling Dealer receives a written cancellation request, including a You may use other repair or service facilities if all Ford and Lincoln dealerships copy of Your Application, proof of payment and statement of the odometer within a 25 mile radius are closed. (3) To request reimbursement, You must reading,on or before the 30th day from the Signature Date and no claims have provide a copy of the repair order and proof of payment to Your Selling Dealer been filed under this Agreement,the Selling Dealer will cancel this Agreement or contact 1-800-321-7790.You have one year from the repair order open date and refund the purchase price You paid for this Agreement, minus a $75 or payment receipt date to request Your refund. processing fee for each plan cancelled. 8B. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH (2) If the Selling Dealer receives a written cancellation request, including a AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be copy of Your Application, proof of payment and statement of the odometer made with Ford authorized new or remanufactured parts or other products We reading, after the 30th day or a claim has been filed at any time during the authorize. term of this Agreement from the Signature Date the Selling Dealer will divide 8C. LOSS LIMITS: We will pay up to the current NADA Retail Value of the the purchase price You paid for the Agreement by the number of miles or Vehicle for all service contract repairs for CORE Coverages, LeaseCARE months of coverage provided by this Agreement, whichever is greater. The Coverages, Component Wrap (Non-CPO)Coverages, Limousine/Livery Wrap Selling Dealer will multiply this dollar amount by the remaining unused miles or Coverages and Super Duty Coverages for each Eligible Repair Visit. On a months,whichever is less,and refund this amount("Pro Rata basis")to You or Ford or Lincoln vehicle, We will reimburse You fair and reasonable costs for Your lender,minus a$75 processing fee for each plan cancelled. parts and labor. On a Competitive Make vehicle, We will reimburse You up to (3) If the Selling Dealer is no longer in business, then You may submit a the Manufacturer's Suggested Retail Price for parts and up to the retail time in written request to Us at the address referenced in 11A. a National Industry Labor Time manual for labor. (4)You may not cancel the options You purchased without canceling the entire 9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain Agreement. If this Agreement expires under the time or mileage limitations, coverage or reimbursement under this Agreement,You must:(i)properly You are not entitled to a refund. If we provided this Agreement to You at no operate the Vehicle and (ii) provide proof of Scheduled Maintenance cost,You are not entitled to a refund. Services. Proof of Scheduled Maintenance Services includes (5) If You have financed this Agreement, (a) any refund due under this maintenance records that show mileage, date of maintenance service, Agreement will be made payable to the lienholder,up to the amount of the lien; VIN and the maintenance that was performed. Scheduled Maintenance and(b)only that portion of a refund due under this Agreement in excess of the Service requires periodic service checks based on mileage intervals and amount of the lien will be paid to You. If this Agreement was not financed,any the make and model of Your vehicle.Please review the Owner's Guide for refund due under this Agreement will be paid by check issued in Your name. Your Scheduled Maintenance Service requirements that are provided to (B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A You at the time of vehicle purchase.If You perform Your own Scheduled REFUND: We may cancel this Agreement if You fail to comply with this Maintenance Services, You must maintain a log including date, mileage Agreement. If We cancel this Agreement,We will refund the purchase price on and description of each maintenance service and provide corresponding a Pro Rata basis. If We provided this Agreement at no cost, You are not receipts for purchases of parts and fluids. 10.INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage entitled to a refund. g 9 13. DISPUTE RESOLUTION & ARBITRATION: Either You or We may for which Your Vehicle is ineligible or coverage in excess of the maximum allowed under this Agreement, We will refund the excess charge. If You chooseidebytnon-bindinghavandispute onrelatdd nito this Agreement or the ApplicationBure g decided arbitration administered by the Better Business Bureau financed Your Agreement We will send the refund to Your lender with (BBB). You agree not to consolidate or group Your dispute with other instructions to credit Your loan. You will be notified of the refund and the arbitration or disputes concerning this Agreement or Application. termination of any ineligible or excess coverage. You agree that You will not participate in any class arbitration concerning this 11.CONTRACT MODIFICATIONS&CHANGES: If Your coverage under this Agreement or Application.We do not agree to class arbitration.To learn about Agreement has not expired or been otherwise limited, it may be modified or or begin arbitration, or get a copy of the Arbitration Rules, You may contact changed by You,as shown below: BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a NEW CORE COVERAGE AND SUPER DUTY PLANS: For all Ford, Lincoln conflict between the Rules and this Agreement,this Agreement shall govern. If or Mercury Vehicles and Super Duty Vehicles, You may change Your You initiate the arbitration process,BBB will charge You an arbitration filing fee coverage under this Agreement: of$50. (i)before the expiration of the New Vehicle Limited Warranty;or You may employ an attorney to represent You in the arbitration, but an (ii)within the first 90 days after the Signature Date,whichever date(i)or(ii)is attorney is not required. We will not pay Your attorney fees if You use an later. For all Competitive Make Vehicles, You may change Your coverage attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. under this Agreement: §§1 et seq. The arbitration decision shall be in writing with a supporting opinion. (iii) before the expiration of the first 3 years from the Warranty Start Date or 14. STATE SPECIFIC PROVISIONS: The following provisions are within the first 36,000 miles from Zero Miles;whichever occurs first.or applicable in the states set forth below and modify only those specific (iv)within the first 90 days after the Signature Date, whichever date in (iii)or terms referenced.All other terms and conditions are unchanged. (iv)is later. 14.01 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, On New Core Coverages and Super Duty Coverages purchased beyond 12 MINNESOTA, MISSOURI, NEW JERSEY, NEW MEXICO, SOUTH months or 12,000 miles,whichever comes first,within the New Vehicle Limited CAROLINA,TEXAS,AND WISCONSIN: Warranty coverage, We will charge a $100 fee for changes to coverage 12A. (6) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A ("12/12 Surcharge"). On New Core Coverages and Super Duty Coverages REFUND: In New Mexico,if You have not received your refund amount within purchased beyond the 5 months or 5,000 miles of the 3 year or 36,000 miles sixty(60)days of your cancellation request, and within forty five(45)days of New Vehicle Limited Warranty coverage expiration on Ford and Competitive Your cancellation request in AL, AK, HI, ME, MN, MO, NJ, SC, TX, and WI Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000 You are entitled to receive ten percent(10%)of the refund amount outstanding miles New Vehicle Limited Warranty coverage expiration on Lincoln vehicles, for every month that the refund is delayed. We will charge a $200 fee (includes the 12/12 Surcharge) for changes to 14.02 For Agreements in ALABAMA, ALASKA, HAWAII, MAINE, coverage. MINNESOTA, MISSOURI, NEW JERSEY, NEW MEXICO, SOUTH USED CORE COVERAGE PLANS: You may change Your coverage under CAROLINA,TEXAS AND VERMONT: this Agreement within the first 90 days after the Signature Date. 12A. (1) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A 11A. TRANSFERABILITY: You may transfer the remaining coverage of the REFUND: If the Selling Dealer receives a written cancellation request, Vehicle under this Agreement, if You pay Us a$75 transfer fee and if You or including a copy of Your Application, proof of payment and statement of the the transferee of this Agreement initiates the transfer process and provides the odometer reading, on or before the 30th day from the Signature Date and no following items to any Ford or Lincoln dealership or Us at P.O. Box 6045, claims have been filed under this Agreement,the Selling Dealer will cancel this Dearborn,Michigan 48121 within 180 days of the vehicle sale: Agreement and refund the purchase price You paid for this Agreement. (i)a letter,signed by You,transferring this Agreement to the transferee; 14.03 For Agreements in HAWAII, MINNESOTA, MISSOURI, MONTANA, (ii)a statement of the mileage on the Vehicle at the time of transfer;and NEW JERSEY,NORTH CAROLINA,SOUTH CAROLINA AND TEXAS: (iii)the name and address of the transferee; 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A You may not transfer coverage if the Vehicle becomes a Branded Vehicle REFUND: In HI, MN, MT, NC, NJ and TX, We may cancel this Agreement or is repossessed.Transferred Agreements may not be cancelled. within 5 days prior written notice and 15 days prior written notice in MO, NJ ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 6 of 11 TERMS AND CONDITIONS and SC when sent to You at Your last known address. Prior written notice is Services, You must maintain a log including date, mileage and not required if cancellation is for any of the following reasons: description of each maintenance service and provide corresponding (a)You failed to pay the purchase price of this Agreement; receipts for purchases of parts and fluids. (b)You materially misrepresented any fact or circumstance to Us;or 12A.(1)(A)YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE (c)You substantially breached Your duties under this Agreement regarding the A REFUND: If the Selling Dealer receives a written cancellation request, ye-hide or its use. including a copy of Your Application, proof of payment and statement of 14.04.ALABAMA: odometer reading, on or before the 60th day from the Signature Date and no 12A. (1)YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A claims have been filed under this Agreement,the Selling Dealer will cancel this REFUND: If You have not made a claim, and the Selling Dealer did not Agreement and refund the purchase price You paid for this Agreement. receive notice of cancellation within 30 days from the date the Selling Dealer (1)(B)If the Selling Dealer receives a written cancellation request, including a mailed or delivered this Agreement to You,We will charge You a cancellation copy of Your application, proof of payment and statement of the odometer processing fee not to exceed$25. reading, on or before the 60th day from the Signature date and a claim has 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A been filed under this Agreement, the Selling Dealer will divide the purchase REFUND:We may cancel this Agreement with five(5)days prior written notice price You paid for this Agreement by the number of miles or months of sent to You at Your last known address. Prior written notice is not required if coverage provided by this Agreement,whichever is greater.The Selling Dealer cancellation is for any of the following reasons: a) You failed to pay the will multiply this dollar amount by the remaining unused months or miles, purchase price for this Agreement; or b) You materially misrepresented any whichever is greater,and refund this amount("Pro Rata"basis)to You or Your fact or circumstance to Us. lender. 14.05 ALASKA: (2) If the Selling Dealer receives a written cancellation request, including a 12. CANCELLATION AND REFUND (A) YOUR RIGHT TO CANCEL THIS copy of Your Application, proof of payment and statement of the odometer AGREEMENT AND RECEIVE A REFUND: (2)If the Selling Dealer receives a reading, after the 60th day from the Signature Date the Selling Dealer will written cancellation request, including a copy of Your Application, proof of divide the purchase price You paid for the Agreement by the number of miles payment and statement of the odometer reading,after the 30th day or a claim or months of coverage provided by this Agreement,whichever is greater.The has been filed at any time during the term of this Agreement from the Selling Dealer will issue a Pro Rata refund to You or Your lender, minus a Signature Date the Selling Dealer will divide the purchase price You paid for cancellation processing fee equal to the lesser of$25 or 10%of the purchase the Agreement by the number of miles or months of coverage provided by this price. Agreement, whichever is greater. The Selling Dealer will multiply this dollar 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A amount by the remaining unused miles or months, whichever is less, and REFUND: We may cancel this Agreement at any time during the term of this refund this amount ("Pro Rata basis") to You or Your lender, minus a Agreement if You fail to pay the purchase price of this Agreement or for any cancellation processing fee equal to the lesser of 7.0%or$75.00. material misrepresentation or fraud. We will provide written notice, stating the 12 (B). OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A specific grounds for cancellation, to You at Your last known address. This REFUND: We may cancel this Agreement within five days of written notice Agreement will no longer be valid five days after the postmark date of the sent to You at Your last known address. Prior written notice is not required if notice. If any refund is owed,a Pro Rata Refund will be issued to You or Your cancellation is for any of the following reasons: (a) You failed to pay the lender within thirty days of the cancellation date. If We cancel this Agreement purchase price of this Agreement; or (b) You materially misrepresented any for any of the reasons stated above, We will honor any claims for repair or fact or circumstance to Us. If We cancel this Agreement, We will refund the reimbursement if submitted to Us prior to the effective date of cancellation, if purchase price on a Pro Rata basis. If We provided this Agreement at no cost, eligibility requirements are met. You are not entitled to a refund. 13. DISPUTE RESOLUTION & ARBITRATION - Either You or We may 14.06.CALIFORNIA: choose to have any dispute related to this Agreement, or the Application 1A. CALIFORNIA LICENSE NUMBER DISCLOSURE: THE CALIFORNIA decided by non-binding arbitration administered by the Better Business Bureau LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS 0C41369. (BBB). To learn about or begin arbitration, or get a copy of the Arbitration 1E. CALIFORNIA DEPARTMENT OF INSURANCE CONTACT Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/ INFORMATION: If any promise made in this contract has been denied or has extendedserviceplan. We will pay Your reasonable arbitration fees and not been honored within 60 days after Your request, You may contact the expenses that are in excess of$125. California Department of Insurance at 1-800-927-4357 or access the You may employ an attorney to represent You in the Arbitration, but an department's Internet website(www.insuranceca.gov). attorney is not required. We will not pay Your attorney fees if You use an 2C.SALES TAX:Sales tax is not applicable in California. attorney. If We request arbitration,We will pay the arbitration filing fee. 6A(2)and 6B(2) EMERGENCY TRAVEL EXPENSE REIMBURSEMENT: If This Agreement is subject to California law applicable to consumer contracts Your Vehicle is disabled 100 or more miles from Your residence as a result of and the California Arbitration Act(CCP section 1280 et. seq.). Any arbitration a mechanical Failure covered by this Agreement or the New Vehicle Limited decision shall be in writing with a supporting opinion. Warranty, We will reimburse You up to$500 for the actual Emergency Travel 14.07.CONNECTICUT: Expenses You incur within the first 72 hours following the disablement. 5. WHAT THIS AGREEMENT COVERS: If Your Vehicle is in Our custody 6A(3)and 6B(3)DESTINATION ASSISTANCE:If Your Vehicle is inoperable being repaired, the coverage under this Agreement will be extended until the because of a Failure covered by this Agreement or the New Vehicle Limited repair to Your Vehicle is complete if this Agreement expires within one year of Warranty and You require transportation to Your destination, We will purchase pursuant to the Application section titled "COVERAGE TERM AND reimburse Your transportation costs up to$75. COST". 7. WHAT IS NOT COVERED BY THIS AGREEMENT 8A. WHERE TO GO FOR REPAIRS: (3) In house service is not provided Re airs made to the Vehicle that are required due under this Agreement. You are responsible for any costs to transport the Req. p covered Vehicle for service that exceed the towing allowances referenced in to a condition that existed prior to the purchase of this Section 6A.of this Agreement. Agreement. 12A (6). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A 8D. CLAIMS APPROVAL:A valid claim will not be denied based solely on a REFUND: This Agreement is cancelable if the covered Vehicle is returned, failure to obtain claim approval before commencing the repair if the repair sold,lost,stolen,or destroyed. facility reasonably attempted to obtain approval. 3. DISPUTE RESOLUTION & ARBITRATION: If You purchased this 9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain Agreement in Connecticut, You may pursue arbitration to settle disputes coverage or reimbursement under this Agreement,You must:(i)properly between You and Us. You may mail your complaint to: State of Connecticut, operate and maintain the Vehicle, and (ii) provide proof of Scheduled Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attention: Maintenance Services when the Failure appears to be directly related to Consumer Affairs.The written complaint must describe the dispute,identify the the lack of required or recommended maintenance for Your Vehicle as price of the product and cost of repair,and include a copy of this Agreement. outlined in the Owner's or Scheduled Maintenance Guide. Proof of 14.08.FLORIDA: Scheduled Maintenance Services includes maintenance records that 2C. FRAUDULENT CLAIM NOTICE: Under the Code, any people who, with show mileage, date of maintenance service, VIN and the maintenance the intent to injure, defraud or deceive any insurer, knowingly files an that was performed. Scheduled Maintenance Services require periodic application for coverage or a statement of claim that contains false,incomplete service checks based on mileage intervals and the make and model of or misleading information is guilty of a felony of the third degree. Your Vehicle. Please review the Owner's Guide for Your Scheduled 2D. FLORIDA OFFICE OF INSURANCE REGULATION: The Florida Office Maintenance Service requirements that are provided to You at the time of of Insurance Regulation does not regulate the rates charged for any vehicle purchase. If You perform Your own Scheduled Maintenance plans sold pursuant to this Agreement. The Florida Office of Insurance ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 7 of 11 TERMS AND CONDITIONS Regulation does not regulate Maintenance plans. Maintenance plan request, including a copy of Your application, proof of payment and statement coverage is optional and may only be purchased in conjunction with the of the odometer reading, on or before the 30th day from the Signature Date purchase of a motor vehicle service agreement plan.The purchase price and no claims have been filed under this Agreement, the Selling Dealer will of a Maintenance plan must be disclosed separate and apart from the cancel this Agreement and refund the purchase price less a cancellation premium of a motor vehicle service agreement plan. processing fee, not to exceed 10% of the Agreement purchase price or$50, 4. DEDUCTIBLES, STANDARD AND OPTIONAL: In the event You have whichever is less. If the Selling Dealer receives a written cancellation request, purchased the Disappearing Deductible option and Your Selling Dealer is no including a copy of Your application, proof of payment and statement of the longer in business, You may take Your vehicle to any Ford or Lincoln odometer reading, after the 30th day or a claim has been filed at any time dealership for repair or service and Your Disappearing Deductible will be during the term of this Agreement from the Signature Date,the Selling Dealer honored. will divide the purchase price You paid for the Agreement by the number of 11A. TRANSFERABILITY: You may transfer the remaining coverage of the miles or months of coverage provided by this Agreement,whichever is greater. Vehicle under this Agreement,if You pay Us a$40 transfer fee and if You or if The Selling Dealer will multiply this dollar amount by the remaining unused the transferee of this Agreement initiates the transfer process and provides the miles or months,whichever is less, and refund this amount("Pro-Rata basis") following items to any Ford or Lincoln Dealership or Us at P.O. Box 6045, to You or Your lender, and a cancellation processing fee that is the lesser of Dearborn,Michigan 48121 within 180 days of the vehicle sale: 10%of the Agreement purchase price or$50 for each plan cancelled. (i)a letter,signed by You,transferring this Agreement to the transferee; 14.10.INDIANA: (ii)a statement of the mileage on the Vehicle at the time of transfer;and 2C. PROOF OF PAYMENT - Your proof of payment to the Selling Dealer, (iii)the name and address of the transferee; Administrator or Service Contract Provider constitutes proof of payment to the You may not transfer coverage if the Vehicle becomes a Branded Vehicle Insurer listed in provision 1.D.of this Agreement. or is repossessed.Transferred Agreements may not be cancelled. 2D.This service contract is not insurance and not subject to Indiana Insurance 12.CANCELLATION AND REFUND Law. (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A 14.11.LOUISIANA: REFUND: If We or the Selling Dealer receive a written cancellation request, 12A. (1)YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: If the Selling Dealer receives a written notice of cancellation within including a copy of Your Application, proof of payment and statement of the thirty(30)days from the date this Agreement was delivered or mailed to You, odometer reading,on or before the 60th day from the Signature Date, We will Selling Dealer will provide You with a full refund less a$50 processing fee. cancel this Agreement and refund the purchase price You paid under this Agreement. If We or the Selling Dealer receive a written cancellation request, (2) If You cancel this Agreement after 30 days from the date the Agreement including a copy of Your Application, proof of payment and statement of the was delivered or mailed to You, You shall receive a refund on a "Pro-Rata" odometer reading,after the 60th day from the Signature Date,You will receive basis less a $50 processing fee. For purposes of this section 12.A. (2), "Pro a refund of not less than 90% of the unearned pro rata premium paid under Rata basis"will be determined by dividing the purchase price You paid for the this Agreement. If You have financed this Agreement, (a) any refund due Agreement by the number of miles or months of coverage provided by this under this Agreement will be made payable to the lienholder, up to the amount Agreement, whichever is greater, multiply this dollar amount by the remaining of the lien; and (b)only that portion of a refund due under this Agreement in unused miles or months,whichever is less. excess of the amount of the lien will be paid to You. If this Agreement was not 14.12.MAINE: financed,any refund due under this Agreement will be paid by check issued in 1.E.ADMINISTRATION:All service contract obligations in the state of Maine Your name.You may not cancel the options You purchased without canceling are administered by: the entire Agreement and We will not charge You a cancellation processing Percepts Philippines, LLC fee. If this Agreement expires under the time or mileage limitations, You are P.O.Box 6045 not entitled to a refund. Dearborn, Michigan 48121 (B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A Toll Free Number:800-521-4144 REFUND: We may cancel this Agreement within 60 days from this 12.CANCELLATION AND REFUND Agreement's Signature Date for any reason. After 60 days from this (A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A Agreement's Signature Date, We may cancel this Agreement only for the REFUND: following reasons:a)If You failed to pay the purchase price for this Agreement (2) If the Selling Dealer receives a written cancellation request, including a (in which case We must provide you notice of cancellation by certified mail); b) copy of Your Application, proof of payment and statement of the odometer If You materially misrepresented any fact or circumstance to Us at the time of reading, after the 30th day or a claim has been filed at any time during the sale of this Agreement;c)If You substantially breached Your duties under this term of this Agreement from the Signature Date the Selling Dealer will divide Agreement to maintain or use the Vehicle as prescribed by the Manufacturer; the purchase price You paid for the Agreement by the number of miles or d)You failed to repair a tampered or disabled odometer on the Vehicle. If We months of coverage provided by this Agreement, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused miles or cancel this Agreement, We will make a refund of not less than one hundred months,whichever is less,and refund this amount("Pro Rata basis")to You or percent (100%) of the unearned gross amount that You paid for this Agreement(equally prorated basis)and We will not charge You a cancellation Your lender. processing fee. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND: We may cancel this Agreement at any time during the term of this 13. DISPUTE RESOLUTION&ARBITRATION-If the parties fail to agree on any matter concerning this Agreement or the Application or You allege Agreement within 15 days prior written notice when sent to You at Your last known address. We will state the effective date of the cancellation and the damages under this Agreement or Chapter 634 of the Florida Statutes, then the matter shall be submitted to arbitration upon the written demand of either specific grounds for cancellation. If any refund is owed,a Pro Rata Refund will be issued to You or Your lender within thirty days of the cancellation date. party. The parties may contact the Better Business Bureau (BBB) at 1-800-955-5100 or www.auto.bbb.org/extendedserviceplan to learn about or 3.1MINNESOTA MINNESOTA: begin arbitration. The arbitrator's decisions shall be nonbinding on You and 3. USED VEHICLE NOTICE: , unless both partieshemutuallyor' agreeecito accept the arbitrator'snding as If, on the date You purchased a used Vehicle from a Minnesota Selling final. No suit shall be commenced in a federal, state or local court until such SellDealer,A) the Vehicle had fewer than 36,000 miles from Zero Miles, the time as both You and We first address our disagreement in an arbitration daysing Dealer may be You purchasedired to warrant the Vehicle for(i)2,5000 leastm60 proceeding pursuant to this Section 13. Each claim must be arbitrated after the date the Vehicle or (ii) miles, whichever individually. If there is a conflict between the Rules and this Agreement, this oaurs first. Agreement shall govern. B)If,on the ddate You purchased a used Vehicle from a Minnesota Selling We will pay Your reasonable arbitration fees and expenses that in excess Dealer, the Vehicle had more than 36,000 miles but fewer than 75,000 of will ye may employ an attorney o represent You in the arerin Arbitration, but miles from Zero Miles,the Selling Dealer may be required to warrant the an attorney is not required. We will not pay Your attorney fees if You use an Vehicle for1,00o miles,t least 30 days after the date You purchased the Vehicle attorney. If We request arbitration, We will pay the arbitration filing fee. This or(ii)cever Agreement is subject to the Federal Arbitration Act (9 U.S.C. section 1 et. whichever occursdafirst. seq.)and the arbitration decision shall be in writing with a supporting opinion. C) l r,othe date leu purchased thana used Vehicle0 i fromsfrom a MinnesotaZeroMiles,Selling 14.09.ILLINOIS: Dealer, the Vehicle had more 75,000 miles the 5. WHAT THIS AGREEMENT COVERS: Unless specifically provided in Selling Dealer is not required to warrant the Vehicle. this Agreement,this Agreement does not cover "wear and tear". 7.WHAT IS NOT COVERED BY THIS AGREEMENT: (Additional Exclusions 12(A)(1)&(2): YOUR RIGHT TO CANCEL THIS AGREEMENT AND or changes) f)Damage caused by the environment and pollution, including airborne fallout, RECEIVE A REFUND: If the Selling Dealer receives a written cancellation ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 8 of 11 TERMS AND CONDITIONS chemicals, debris, tree sap, salt, hail, windstorm, lightning, freezing, flooding, SERVICE CONTRACT AGREEMENT, YOU DO earthquake,snow or ice; NOT HAVE THE SERVICE CONTRACT - j)Scheduled Maintenance Services, COVERAGE IT PROVIDES AND YOU ARE 1. For New Vehicles - repairs resulting from the lack of required or ENTITLED TO A FULL REFUND OF THE recommended maintenance as contained in the Scheduled Maintenance AMOUNT YOU PAID. IF YOU DO NOT REJECT Guide for your vehicle; 2. For Used Vehicles - repairs resulting from the lack of required or THE SERVICE CONTRACT AGREEMENT WITHIN recommended maintenance, provided that, at the time the used Vehicle came 5 DAYS, YOU HAVE ACCEPTED IT. WE WILL into Your possession or control: 1)the Vehicle still retained its owner's manual; PAY YOUR TOTAL REASONABLE or, 2) You were offered a copy of the owner's manual for an incremental ARBITRATION FEES AND EXPENSES. charge of ten dollars($10)or less;or ARBITRATION PROCEEDINGS MUST 3) the maintenance requirements contained in the Scheduled Maintenance COMMENCE NO LATER THAN 120 DAYS AFTER R Guide were replaced with a new specific maintenance schedule. THE FIRST NOTIFICATION BY YOU OR US OF I)Repairs to the Vehicle if the odometer 1. has been tampered with, but only if the tampering occurs while the Vehicle AN ELECTION TO ARBITRATE A DISPUTE. is in Your possession or control;or UNLESS YOU AND WE AGREE OTHERWISE, 2. If You have failed to have a broken odometer repaired, if the odometer ALL ARBITRATION PROCEEDINGS WILL BE failed while the Vehicle is in Your possession or control. CONDUCTED AT A LOCATION IN THE COUNTY 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A OF YOUR RESIDENCE. REFUND: We may cancel this Agreement with (5) days prior written notice 14.15.MISSOURI sent to You at Your last known address. Prior written notice is not required if 12.(A)(2).YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A cancellation is for any of the following reasons: REFUND: If the Selling Dealer receives a written cancellation request, a)You failed to pay the purchase price for this Agreement; including a copy of Your Application, proof of payment and statement of the b)You materially misrepresented any fact or circumstance to Us;or odometer reading, after the 30th day or a claim has been filed at any time c)You substantially breached Your duties under this Agreement regarding the during the term of this Agreement from the Signature Date the Selling Dealer Vehicle or its use. will divide the purchase price You paid for the Agreement by the number of d) if the VIN cannot be established because of actions for which You are miles or months of coverage provided by this Agreement,whichever is greater. responsible. The Selling Dealer will multiply this dollar amount by the remaining unused 14.14.MISSISSIPPI miles or months,whichever is less, and refund this amount("Pro Rata basis") 1. ARBITRATION MAY ONLY PROCEED ON AN to You or Your lender,minus a$50 processing fee for each plan cancelled. INDI-VIDUAL BASIS, AND MAY NOT BE 14.16.NEBRASKA: CONSOLIDATED WITH OTHER ARBITRATIONS 13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually OR ACCORDED ANY CLASS ACTION STATUS. agree to have any dispute related to this Agreement or the Application decided A. THIS SERVICE CONTRACT AGREEMENT, by nonbinding arbitration administered by the Better Business Bureau (BBB). INCLUDING THE APPLICATION, INVOKES You agree not to consolidate or group Your dispute with other arbitration or ARBITRATION UNDER THE FEDERAL disputes concerning this Agreement or Application.You agree that You will not ARBITRATION ACT. EITHER YOU OR WE MAY participate in anyobegin arbitration concerningathiso Agreement or Application. To learn about or begin arbitration,or get a copy of the Arbitration Rules,You ELECT BINDING ARBITRATION TO RESOLVE may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. DISPUTES UNDER THIS SERVICE CONTRACT If there is a conflict between the Rules and this Agreement, this Agreement AGREEMENT. shall govern. B. IF EITHER YOU OR WE DECIDE TO ARBITRATE If You initiate the arbitration process, BBB will charge You an arbitration filing A DI-SPUTE REGARDING ANY ASPECT OF THIS fee of$50.You may employ an attorney to represent You in the arbitration,but SERVICE CONTRACT AGREEMENT OR THE an attorney is not required. We will not pay Your attorney fees if You use an S APPLICATION AND THE SALE OF THE SERVICE 1attorney.This rbrea ion is subject to the Federal Arbitration Act,i 9 U.S.C. . 1 et seq.The arbitration decision shall be in writing with a supporting opinion. CONTRACT, AN ARBITRATOR WILL RESOLVE 14.17.NEVADA THE DISPUTE. IF ARBITRATION IS SELECTED 2C.SPECIAL NOTICE-RENEWABILITY:This Agreement is non-renewable. TO RESOLVE THE DISPUTE, BOTH PARTIES 7(t):Taxis,vehicles used for competitive driving/racing/offroad use,fuel WAIVE THEIR RIGHTS TO RESOLVE THE cell vehicles, performance modified vehicles at point of sale (vehicles DISPUTE IN A COURT PROCEEDING. that qualify for coverage that are later modified or altered with performance modified parts are covered except for the performance C. IN AN ARBITRATION, ONE OR MORE OF THE modified parts and failures or repairs resulting from the performance AR-BITRATORS (WHO ARE NEUTRAL modified parts that were not permanently affixed at point of sale), 4X2- DECISION MAKERS) RENDER A DECISION equipped vehicles modified with 4X4 AWD capabilities and incomplete AFTER HEARING THE ARGUMENTS FROM ALL vehicles (e.g. Chasis, cabs, cutaways, stripped chassis) except Ford, PARTIES. ARBITRATION TAKES THE PLACE OF Chevrolet,Dodge and GMC. A TRIAL AND DISPUTES ARE DECIDED BY 7(x):WHAT IS NOT COVERED BY THIS AGREEMENT:This Agreement will ARBITRATION, NOT A JUDGE OR JURY. not be issued for any Vehicle where the New Vehicle Limited Warranty is void at the time of Application. If this Agreement is already in effect and the New D. YOU AND WE ARE BOUND BY THE DECISION Vehicle Limited Warranty on the vehicle becomes void,this Agreement will not OF THE ARBITRATOR AND THE RESULTS OF automatically exclude all coverage for the Vehicle. In such situations, the THE ARBITRATION ARE BINDING AND FINAL Agreement will not cover any services that would otherwise have been AND MAY NOT BE APPEALED TO A COURT. provided under the New Vehicle Limited Warranty, but the Agreement will E. IF YOU NEED ADDITIONAL INFORMATION cover any other service listed in the Agreement, unless such coverage is REGA-RDING THE DISPUTE RESOLUTION AND subject to other exclusions. ARBIT-RATION SECTION IN THE SERVICE 8A. (4). Prior approval may be necessary for services depending on the total cost of the repair. If prior approval is required, Your servicing dealer will CONTRACT AGREEMENT, PLEASE CALL THE contact Ford ESP Prior Approval Headquarters for authorization. TOLL FREE ASSISTANCE LINE AT 800-392-3673. 12 A.(1).YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A F. YOU HAVE 5 DAYS FROM DELIVERY OF THIS REFUND: If the Selling Dealer receives a written cancellation request, SE-RVICE CONTRACT AGREEMENT TO REJECT including a copy of Your Application, proof of payment and statement of the THE SERVICE CONTRACT AGREEMENT IF YOU odometer reading, on or before the 30th day from the Signature Date and no DO NOT WANT TO ACCEPT THIS BINDING claims have been filed under this Agreement,the Selling Dealer will cancel this ARBITRATION PROVISION. IF YOU REJECT THE Agreementueand refundsthecurhease price You paid for thisaAgreement.We willf refund the purchase price of the Agreement within 45 days of written notice. If ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 9 of 11 TERMS AND CONDITIONS a full refund is not received within 45 days of Your written cancellation request, 13. DISPUTE RESOLUTION AND ARBITRATION: If You and We cannot t You are entitled to receive an additional 10% on the refund amount owed to agree to a claim settlement and You have exhausted all internal appeals,You You for each thirty day period. and We may agree to have any dispute related to or arising from this 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A Agreement or the Application decided by non-binding arbitration administered REFUND: If this Agreement has been in effect for at least seventy(70)days, by the Better Business Bureau (BBB). To learn about or begin arbitration, or We cannot cancel it prior to either: (i) its stated term, or(ii)the one (1)year get a copy of the Arbitration Rules,You may contact BBB at 800-955-5100 or anniversary of its original effective date, whichever occurs first. We may, www.auto.bbb.org/extendedserviceplan. We will pay Your reasonable however, cancel this Agreement, at any time, within 15 days prior written arbitration fees and expenses that are in excess of$100.You may employ an notice when sent to You at Your last known address, if the cancellation is for attorney to represent You in Arbitration,but an Attorney is not required.We will any of the following reasons: not pay Your attorney fees if You use an attorney. If We request arbitration, a)You failed to pay the purchase price for this Agreement; We will pay the arbitration filing fee. This Agreement is subject to ORS b)You materially misrepresented any fact or circumstance to Us; 36.600-36.740.Arbitration will take place in the state of Oregon in accordance c) You were convicted of a crime that results in an increase in the service with Oregon laws unless You and We mutually agree to another location. All required under this Agreement; arbitration decisions shall be in writing with a supporting opinion. d)There is a material change in the nature or extent of the required service or 14.22.SOUTH CAROLINA: repair to be substantially and materially increased beyond that contemplated at 2C. SPECIAL NOTICE - WHO YOU SHOULD CONTACT (SOUTH the time this Agreement was issued(such as the Vehicle is a Branded,Totaled CAROLINA RESI-DENTS ONLY): Please direct all questions or complaints or Salvaged Vehicle,or the VIN cannot be established);or concerning this Agreement to Us at P.O. Box 6045, Dearborn, Michigan e)We discover(1)an act or omission by You, or(2)a violation by You of any 48121. In the event that We do not timely resolve such matters, You may condition of the Agreement that occurs during the term of the Agreement and contact the South Carolina of Insurance at either: Post Office Box 100105, that substantially and materially increases the service required under this Columbia,South Carolina,29202-3105,or(800)768-3467. Agreement. 14.23.TEXAS: 13. DISPUTE RESOLUTION&ARBITRATION: You and We must mutually 2C. SPECIAL NOTICE - FOR GENERAL INFORMATION, WE MAY BE agree have any dispute related to this Agreement or the Application decided CONTACTED AT 800-392-FORD. by nonbinding arbitration administered by the Better Business Bureau (BBB). 2D.COMPLAINTS: Unresolved complaints concerning a provider or questions You agree not to consolidate or group Your dispute with other arbitration or concerning the registration of a service contract provider may be addressed to disputes concerning this Agreement or Application.You agree that You will not the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, participate in any class arbitration concerning this Agreement or Application. Texas 78711,telephone number 512-463-6599 or 800-803-9202. To learn about or begin arbitration,or get a copy of the Arbitration Rules,You 12. (A). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (2). If the Selling Dealer receives a written cancellation request, may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement including a copy of Your Application, proof of payment and statement of the shall govern. odometer reading, after the 30th day or a claim has been filed at any time If You initiate the arbitration process, BBB will charge You an arbitration filing during the term of this Agreement from the Signature Date the Selling Dealer fee of$50.You may employ an attorney to represent You in the arbitration,but will divide the purchase price You paid for the Agreement by the number of an attorney is not required. We will not pay Your attorney fees if You use an miles or months of coverage provided by this Agreement,whichever is greater. attorney.This Agreement is subject to the Federal Arbitration Act,9 U.S.C.SS The Selling Dealer will multiply this dollar amount by the remaining unused 1 et seq.The arbitration decision shall be in writing with a supporting opinion. miles or months,whichever is less,and refund this amount("Pro Rata basis") 14.18.NEW HAMPSHIRE: to You or Your lender,minus a$50 processing fee for each plan cancelled. 2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please (6) The right to cancel this Agreement is not transferable to subsequent direct all questions or complaints concerning this Agreement to Us at P.O.Box Service Contract Holders. 6045, Dearborn, Michigan 48121. In the event You do not receive satisfaction 14.24.WASHINGTON: 2B.INSURER CUT-THROUGH BENEFITS:You are not required to wait sixty under this contract, You may contact the New Hampshire Insurance (60) days to file a claim for service or other benefit owed pursuant to this Department at either: 21 South Fruit Street, Suite 14, Concord, New Hampshire 03301,or(800)852-3416. Agreement directly with the insurer of this Agreement. 14.19.NEW MEXICO: 7.WHAT IS NOT COVERED BY THIS AGREEMENT: 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A i) Repairs to a covered part caused by the lack of required or recommended REFUND: If this Agreement has been in effect for at least seventy(70)days, maintenance. We cannot cancel it prior to either: i) its stated term, or, ii)the one (1) year 10.INELIGIBLE OR EXCESS COVERAGE: If You were charged for coverage anniversary of its original effective date, whichever occurs first. We may, for which Your vehicle is ineligible or coverage in excess of the maximum however,cancel this Agreement at any time,with fifteen(15)days prior written allowed under this Agreement, We will refund the excess charge. If You notice sent to You at your last known address, if the cancellation is for any of financed Your Agreement We will send the refund to Your lender with the following reasons: instructions to credit Your loan.We may cancel this Agreement within 60 days a)You failed to pay the purchase price for this Agreement; of this Agreement being mailed or delivered to You for ineligible or excess b)You materially misrepresented any fact or circumstance to Us; coverage. You will be notified of the refund and the termination of any c) You were convicted of a crime that results in an increase in the service ineligible or excess coverage. required under this Agreement; 12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A d)there is a material change in the nature or extent of the required service or REFUND: repair that occurs after the Signature Date that causes the required service or (1)If You have not made a claim under this Agreement and the Selling Dealer repair to be substantially and materially increased beyond that contemplated at receives written notice of cancellation within 30 days after this Agreement was the time this Agreement was issued (such as the New Vehicle Limited delivered or mailed to You,the Selling Dealer will provide you with a full refund Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a of the purchase price paid. (2) If You have not made a claim under this Branded,Totaled or Salvaged Vehicle,or the VIN cannot be established)or, Agreement and You cancel this Agreement 30 days after the date this e)We discover(1)an act or omission by You or(2)a violation by You of any Agreement was delivered or mailed to You,You shall receive a pro rata refund condition of the Agreement that occurs during the term of the Agreement and of the unearned purchase price based upon the unused months or miles of that substantially and materially increases the service required under this coverage remaining, whichever is less, minus a $25 cancellation processing Agreement. fee. (6)If the Selling Dealer does not pay You the full refund amount within 30 14.20.NORTH CAROLINA: days of Our receipt of Your cancellation request,You are entitled to receive an 12A. (1) & (2) YOUR RIGHT TO CANCEL THIS AGREEMENT AND additional 10%based on the refund amount owed to You. RECEIVE A REFUND: If You cancel this Agreement, the Selling Dealer will 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A refund the unearned purchase price prorated based upon the lesser of the REFUND: We may cancel this Agreement only within 60 days of this unused months or miles of coverages, minus a cancellation processing fee Agreement being mailed or delivered if You fail to comply with this Agreement. equal to the lesser of 10%or$75.00. If We cancel this Agreement,We will refund the purchase price on a Pro Rata 14.21.OREGON: basis. If We provided this Agreement at no cost, You are not entitled to a 2C. COMPLAINTS: Unresolved complaints can be addressed to the refund. Department of Consumer and Business Services, Oregon Insurance Division, 12C.WHO ISSUES REFUND PAYMENTS: Refund payments will be made by Consumer Advocacy Unit,350 Winter Street NE, Room 300-2,Salem,Oregon the Selling Dealer,your lienholder,The American Road Insurance Company or 97301.The telephone number is 1-888-877-4894. Us. ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 10 of 11 . TERMS AND CONDITIONS 13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually agree to have any dispute related to this Agreement or the Application decided by binding arbitration administered by the Better Business Bureau(BBB).You agree not to consolidate or group Your dispute with other arbitration or disputes concerning this Agreement or Application.You agree that You will not participate in any class arbitration concerning this Agreement or Application. To learn about or begin arbitration,or get a copy of the Arbitration Rules,You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Agreement, this Agreement shall govern. If you initiate the arbitration process, BBB will charge You an arbitration filing fee of$50.You may employ an attorney to represent You in the arbitration,but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act,9 U.S.C.§§1 et seq. The arbitration decision shall be in writing with a supporting opinion.Arbitration proceedings concerning this Agreement, the Application and the sale or solicitation thereof will be held at a location in the closest proximity to Your permanent residence. 13A. CIVIL ACTION: The State of Washington is the jurisdiction of any civil action in connection with this Service Contract. 14.25.WISCONSIN: 1.E. ADMINISTRATION: All service contract obligations in the state of Wisconsin are administered by: COVERAGE/CLAIMS CANCELS/TRANSFERS Percepta Philippines,LLC P.O.Box 6045 Dearborn,Michigan 48121 Toll Free Number:800-521-4144 STATE FILINGS The American Road Insurance Company P.O.Box 6045 Dearborn,Michigan 48121 2C. WISCONSIN DISCLOSURE: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. 12A. YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A REFUND: (1) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading,on or before the 30th day from the Signature Date the Selling Dealer will cancel this Agreement and refund the purchase price You paid for this Agreement. (2) If the Selling Dealer receives a written cancellation request, including a copy of Your Application, proof of payment and statement of the odometer reading, after the 30th day from the Signature Date, the Selling Dealer will divide the purchase price You paid for the Agreement by the number of miles or months of coverage provided by this Agreement,whichever is greater.The Selling Dealer will multiply this dollar amount by the remaining unused miles or months,whichever is less,and refund this amount("Pro-Rata"basis)to You or Your Lender. 12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A REFUND:We may cancel this Agreement within five(5)days of providing prior written notice to You at Your last known address if: a)You fail to pay the purchase price of this Agreement b)You materially misrepresent any fact or circumstance to Us c)You substantially breach Your duties under this Agreement regarding the Vehicle or its use. If We cancel this Agreement, We will refund the purchase price on a Pro Rata basis. If We provided this Agreement at no cost,You are not entitled to a refund. 13. DISPUTE RESOLUTION & ARBITRATION: You or We must mutually agree to have any dispute related to this Agreement or the Application decided by nonbinding arbitration administered by the Better Business Bureau (BBB). To learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is a conflict between the Rules and this Agreement,this Agreement shall govern. If You initiate the arbitration process, BBB will charge You an arbitration filing fee of$50.You may employ an attorney to represent You in the arbitration,but an attorney is not required. We will not pay Your attorney fees if You use an attorney. This Agreement is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a supporting opinion. ESP 8240-Nat App/Provs W/Key(Oct 16)(Previous Editions May Not be Used) Page 11 of 11 ,