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Home My WebLink About2010 Static IP Contract Ccomcast BUSINESS CLASS SERVICE ORDER AGREEMENT Account Name: Oak Park Heights City Hall ID #: 3393851 I CUSTOMER INFORMATION (Service Location) I Address 1 14168 57TH ST N City Stillwater Address 2 Oak Park Heights Police State MN Primary Contact Name Gary Brunckhorst ZIP Code 55082 Business Phone (651) 439 -4439 County L, 3 X15 . ",..,1p. 0 '° Cell Phone Email Address gbrunckhorst @cityofoakparkheights.com Pager Number Primary Fax Number 5 t - J..> - 5 et - 0 5 4 Technical Contact Name Tech Contact On -Site? No Technical Contact Business Phone Technical Contact Email Property Manager Contact Name Property Mgr. Phone COMCAST BUSINESS CLASS SERVICES Selection (X) Business Class Voice Business Class Internet X Business Class TV X I Service Term (Months) I 36 I COMCAST BUSINESS CLASS SERVICES DETAILS Business Class Voice* Business Class Packages VOICE SELECTIONS Quantity Unit Cost Total Cost Package Name: Full Feature Voice Lines PACKAGE DESCRIPTION Adtl. F.F. Voice Lines w/ pkg. 4+ Lines Basic Lines Fax Lines Toll Free Numbers Voice - eMTA Equipment Fee _ Business Class TV* VOICE OPTIONS Selection(X) Total Cost TV SELECTIONS Selection(X) Total Cost Voicemail Basic Directory Listing Suppression Fee Information & Entertainment Auto - Attendant Standard X $69.95 • Voice otters & options not available In all markets. Preferred Business Class Internet* Music Choice Standalone INTERNET SELECTIONS Selection(X) Total Cost TV OPTIONS Selection(X) Total Cost Starter X $11.95 Sports Pack" Preferred Music Choice W /Business Class TV Other: Canales Selecto Internet Equipment Fee Other Programming INTERNET OPTIONS Selection(X) Total Cost Other Programming Microsoft Outlook Office Email X Included Other Programming Web Hosting - Starter X Included TV OUTLETS Quantity Unit Cost Total Cost Web Hosting - Business Additional Outlets 2 $9.95 $19.90 Web Hosting - Commerce HD TV Box Charges 0 $5.00 $0.00 Web Hosting - Professional • Not available in home offices or public view establishments. TV selections & options not available in all markets. Static IP - 1 •• Available for Information & Entertainment. Standard & Preferred TV offers only. Static IP - 5 X $9.95 Static IP - 13 • Internet selections & options not evadable in al markets. I COMCAST BUSINESS CLASS TOTAL SERVICE CHARGES I Business Class Installation Selection(X) Unit Cost Total Cost Monthly Service Charge I $111.751 Installation Fee X $0.00 $0.00 I Voice Activation Fee' Promotional Code ('If applicable) Auto- Attendant Setup Fee Voice Jack Fee Less Discount (if applicable) $80.00 Toll Free Activation Fee • Per line activation fee, up to bur (4) line maximum charge. Total Installation Charges:* I $o.oa1 Total Recurring Monthly Bill: *I $31.751 • Does not include Custom Insulation Fees referenced below. • Applicable federal, state, and local taxes and fees may apply. GENERAL SPECIAL INSTRUCTIONS Basic Internet (12 Mbps Downstream x 2 Mbps Upstream) + 5 Usable Static IP Addresses Standard Digital TV (x3 boxes) OrderForm Version v8 Page 1 of 4 JorncCaSt BUSINESS CLASS SERVICE ORDER AGREEMENT Account Name: Oak Park Heights City Hall ID #: 3393851 COMCAST BUSINESS CLASS INTERNET CONFIGURATION DETAILS Microsoft Office Communication Services Equipment Selection IP Gateway Microsoft Office Outlook Email Included with Internet Service Business Class Web Hosting No Business Class Internet: Starter 2 Full Access Transfer Existing Comcast.net Email No Business Class Internet: Preferred 4 Full Access Number of Static IPs* 5 Other: • If 5 a 13 Static IPs are requested a STATIC IP JUSTIFICATION FORM is required. COMCAST BUSINESS CLASS TV CONFIGURATION DETAILS Outlet Details Location Outlet Type Additional Comments: Outlet 1 - Primary Outlet - 1 Digital Outlet 2 - Additional Outlet - 2 Digital Outlet 3 - Additional Outlet - 3 Digital Outlet 4 - Additional OUTLETS 9 & UP QUANTITY Outlet 5 - Additional Analog Outlet 6 - Additional Digital Outlet 7 - Additional HDTV Outlet 8 - Additional - COMCAST BUSINESS CLASS VOICE CONFIGURATION DETAILS Phone # Type Voicemail Customer Equipment Phone System Type ( Key System, PBX, Other) Phone System Manufacturer Fax Machine Manufacturer Alarm System Vendor Point of Sale Device Telco Closet Location Toll Free # Calling Origination Area Associated TN Hunt Group Configuration Details ( Hunt Group Features Requested (Yes /No) Hunt Group Configuration Type Directory Listing Details Hunt Group Pilot Number Directory Listing (Published, Non - Published. Unlisted) Directory Listing Phone Number Directory Listing Display Name DA/DL Header Text Information DA/DL Header Code Information Standard Industry Code Information Additional Voice Details Caller ID (Yes/No) Caller ID Display Name (max 15 characters) Call Blocking (Yes /No) Auto - Attendant (Yes /No) No OrderForm Version v8 Page 2 of 4 �(5, BUSINESS CLASS SERVICE ORDER AGREEMENT Account Name: Oak Park Heights City Hall ID #: 3393851 CUSTOMER BILLING INFORMATION Billing Account Name Oak Park Heights City Hall City Stillwater Billing Name (3rd Party Accounts) State MN Address 1 14168 57th St N ZIP Code 55082 Address 2 P Q , fbt5 aooi Billing Contact Email gbrunckhorst @cltyofoakparkheights .com Billing Contact Name Gary Brunckhorst Billing Contact Phone (651) 439 -4439 Tax Exempt ?* No Billing Fax Number (psi - 4 O S 1 '- " If yes, please provide and attach tax exemption certificate. AGREEMENT 1. This Comcast Business Class Service Order Agreement sets forth the terms and conditions under which Comcast Cable Communications Management, LLC and its operating affiliates ( "Comcast") will provide the Services to Customer. This Comcast Business Class Service Order Agreement consists of this document ( "SOA "), the standard Comcast Business Class Terms and Conditions ("Terms and Conditions"), and any jointly executed amendments ( "Amendments "), collectively referred to as the "Agreement ". In the event of inconsistency among these documents, precedence will be as follows: (1) Amendments, (2) Terms and Conditions, and (3) this SOA. This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the Terms and Conditions (http: / /business.comcast.com /terms- conditions/index.aspx). All capitalized terms not defined in this SOA shall reflect the definitions given to them in the Terms and Conditions. Use of the Services is also subject to the then current High -Speed Internet for Business Acceptable Use Policy located at http: / /business.comcast. com /terms- conditions / index.aspx (or any successor URL), and the then current High -Speed Internet for Business Privacy Policy located at http: / /business.comcast.com /terms- conditions/index.aspx (or any successor URL), both of which Comcast may update from time to time. 2. Each Comcast Business Class Service ( "Service ") carries a 30 day money back guarantee. If within the first thirty days following Service activation Customer is not completely satisfied, Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer, custom installation, voice usage charges, and optional service fees excluded. In order to be eligible for the refund, Customer must cancel Service within thirty days of activation and return any Comcast- provided equipment in good working order. In no event shall the refund exceed $500.00. 3. IF CUSTOMER IS SUBSCRIBING TO COMCAST'S BUSINESS CLASS VOICE SERVICE, I ACKNOWLEDGE RECEIPT AND UNDERSTANDING OF THE E911 NOTICE: E911 NOTICE Comcast Business Class Voice service ( "Voice ") may have the E911 limitations specified below: • In order for 911 calls to be properly directed to emergency services using Voice, Comcast must have the correct service address for the Voice Customer. If Voice is moved to a different location without Comcast's approval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and /or Voice (including 911) may fail altogether. • Voice uses electrical power in the Customer's premises. If there is an electrical power outage, 911 calling may be interrupted if the battery back -up in the associated multimedia terminal adapter is not installed, fails, or is exhausted after several hours. • Voice calls, including calls to 911, may not be completed if there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem. • Comcast will need several business days to update a Customer service address in the E911 system. All change requests and questions should be directed to 1- 800 - 391 -3000. USE OF VOICE AFTER DELIVERY OF THIS DOCUMENT CONSTITUTES CUSTOMER ACKNOWLEDGEMENT OF THE E911 NOTICE ABOVE. 4. To complete a Voice order, Customer must execute a Comcast Letter or Authorization ( "LOA ") and submit it to Comcast, or Comcast's third party order entry integrator, as directed by Comcast. 5. New telephone numbers are subject to change prior to the install. Customers should not print their new number on stationery or cards until after the install is complete. 6. Modifications: All modifications to the Agreement, if any, must be captured in a written Amendment, executed by an authorized Comcast Senior Vice President and the Customer. All other attempts to modify the Agreement shall be void and non - binding on Comcast. Customer by signing below, agrees and accepts the Terms and Conditions of this Agreement. CUSTOMER SIGNATURE FOR COMCAST USE ONLY By signing below, Gusto er agrees and accepts the Terms and Conditions of Sales Representative: Johnny Helmberger this Agreement. Gene Terms and Conditions can be found at http: //business. .comtterms- conditions /index.aspx. Sales Representative Code: 40732 Sales Manager /Director Name' Charles Filar Signature: Print: r/1((, Sales Manager /Director Approval; Title: C!�/}�JM /jflIj'� Division: West Date: /0 )9 I Lead ID; 3393851 OrderForm Version v8 Page 3 of 4 I1 BUSINESS CLASS SERVICE ORDER AGREEMENT Account Name: Oak Park Heights City Hall ID #: 3393851 IP Justification Form Comcast conforms to the North American IP Registry (ARIN) policies regarding IP address allocation. As part of its standard service, Comcast will assign up to eight IP addresses for customer use on their local area network (LAN). Customers can use this form for initial assignments and additional augments. Comcast requires a written justification form for any IP address blocks requested so that we can demonstrate to ARIN that IP addresses allocated to Comcast, or any underlying providers, are being used efficiently. Per ARIN guidelines (http: / /www.arin.net/intro.html), organizations will be assigned address space based on immediate utilization plus three month and six month projected utilization. Organizations must exhibit a high confidence level in their three month and six month utilization rate and supply documentation to justify the level of confidence. If you have any questions about the IP assignment policy or process, please refer to ARIN's IP Address Assignment Policy and Procedures, and RFC 2050 that can found at ftp: / /www.arin.net/rfc/rfc2050.txt. Please complete the following form and submit it to your Comcast sales representative. Customer Site Technical Contact Location Name Oak Park Heights City Hall 1 Name(First Last) Gary Brunckhorst 3a Street 14168 57TH STN 2 a Title 'S Y • 4C -4-0ve 'N* ^ 3b Rm/Ste /FI Oak Park Heights Police 2 b Phone # (651) 439 -4439 3c City,State Zip Stillwater,MN 55082 2 c Email gbrunckhorst (a,cityofoakparkheights.com 3d Phone # (6511439 -4439 2d Note: If 4. Domain Name: �.( V 0 h k P •1,1 1< h 4 - % * 7 � registered. re than one domain, use first domain 5. Do you have previously assigned addresses from Comcast ?: l� No V 5b. If yes, what addresses were assigned ?: ) (J c. + Note: If your organization already has IP space assigned, 6. Number of IP addresses requested /needed within 6 months: 5 you must utilize 80% before applying for more IP space. 7. Use the following Network Table to describe your IP assignments within the next six months. THIS IS REQUIRED IP Number IP Address Of known) Below, provide a description of use for each IP requested 2 {ALA 6.- t_hw . ^ 3 C- A ,^ _ 4 EGA 02 h 5 G N - 5 1 verify that I am authorized to represent the organization below and that the above information is true and correct. I understand that Internet Protocol Version 4 address space is limited and that users of the Internet are responsible for conserving address space and ensuring that space is utilized efficiently. au, J � Print Name r�L � L � H lug u►' / Title C( Organization Oak Park Heights City Hall Phone #(day) (651) 439 -4439 Email gbrunckhorst @cityofoakparkheights.com Fax EO (' ' %- ‘ J - 0 �J 7 ‘ OrderForm Version v8 Page 4 of 4